Sengled Home 4+

Y’all broke the app

I got four bulbs I’ve been using for a year now. We just moved to a new house and I’m trying to get these bulbs connected to the new Wi-Fi. The app keeps asking me to check setting to allow the app to access local network devices. The app already has this permission in my settings but the app just keeps asking again and again anyway. Can’t get passed it.

UPDATE:

They have updated the app and everything is working perfectly again so I’ve changed my rating from 1 star to 3. Can’t go more than 3 stars because…they need to be more careful with future updates to they don’t completely crash their product again. Also, when calling their customer support number I just got a recording that they’re not taking calls at this time. I emailed too and they never responded. The bulbs themselves are pretty decent but lose connection when used in my porch lights despite the fact that my router is still very close by and the signal is strong. For less money I bought a four pack of Feit brand bulbs at Costco that work much better, don’t lose connection, and have color changing abilities.

Developer Response ,

We have fixed the problem that the app cannot get local network permission due to IOS16.1 system adaptation, please upgrade to version 2.3.3, sorry for the inconvenience.

Useless: unable to create an account

Bought 4 bulbs. Needed to create an account, so did so through the app by using the “Create an account” link in the app, filling in my email address and waiting for a verification email to create a login. Email never arrived after multiple tries; I checked spam, trash, and every other folder, a ne nada, it just doesn’t show up. So I’m unable to create an account using the app.
Went to their website instead. There I’m able to create an account and log in to their website, but only after multiple warnings telling me I needed to allow cookies, even though cookies are already enabled. Unfortunately, there appears to be a complete disconnect between the website and the app. Using the same email and PW in the app that I use on the website throws an error message: “Account does not exist.” I’ve tried for the better part of an hour to make this happen, logging in, logging out, restarting my phone, trying on my iPad, going through the Sengled app, going through my SmartThings app, all with the same result. API is hosed. With no way to create an account in the app, and the app not recognizing the login created on the website, there’s no way to set these bulbs up. I can’t believe the incompetence of a company that trips you up on something as simple as creating an account. Sending the bulbs back, deleting the app, and I’ll never buy from Sengled again. Horrible experience.

Developer Response ,

Could you provide the mail address you wanna to register as the account?

Needs a couple key additions

I’m in the process of changing my smart lights from Feit to Sengled Zigbee lights, and so far they seem to be much more reliable. But the app needs a couple key features other smart lighting brands have.

First, it would be extremely helpful if we could set up groups of lights. For example, I have six can lights in my downstairs family room - two rows of three. It would be nice if I could set each row as a group and control them separately, including in scenes, routines and IFTTT.

Second, scenes do not seem to carry over into Google Home like other apps like Smart Things does. This would be helpful as I have a couple different apps for smart devices and I would like to be able to execute scenes within Google Home and its routines. Exposing scenes to IFTTT would also be very helpful.