Gate City Bank Mobile 4+

I had a lot of criticisms of the previous version of this app. It was slow and very buggy, plus it didn’t seem to properly implement Face ID as other apps have.

I have only been using the new version for a couple days, but it seems that all of my previous issues have been fixed. Face ID is now working in a much more user-friendly way, the app is running much smoother and it doesn’t seem to hang on a screen and look like it is loading like the old version used to do.

The app as a whole is a much better design than the previous version. As I said in my last review, the app allowed me to interact with the bank, but this update has taken care of the user interface problems and has now made that interaction much easier.

Thank you! We're happy to see that you like our app. Thanks for being a Gate City Bank customer! If you ever need any help, you can reach us through email at feedback@gatecity.bank. Thanks again!

Edit: To Further prove my point, look at the date for my initial review and then look at the date of the response.... Thank you for offering to help me with my account issues ALMOST A MONTH LATER!! It seems that the lag in charges posting feels like they are hoping for overdrafts maybe? Honestly for all my other accounts ( Chase, Target, and my TD bank account) charges post to my account normally that same day or 1-2 business days. With Gate City I’m waiting on a Venmo from Wednesday to post on Saturday evening bordering on Sunday. Next time I’m in Fargo I’m closing my account, and it really bums me out because I really enjoyed banking with Gate City.

The app constantly has issues, randomly just loads forever, takes forever to update balances, and just plainly isn’t anywhere near the quality it should be for a bank that has nearly 40 branches. The app is currently not working and has not shown updated balances that have posted to my chase account days ago. I have banked with them for years even though I now live in LA, and frankly I’m considering to finally make the change. If I lived near a branch the cookies alone might have changed my mind, but jokes aside they really need to fix this app to its full potential.

Thank you for reaching out to us again. To help answer your questions and address your concerns we'd like to connect with you. Would you please email us at feedback@gatecity.bank? We look forward to hearing from you.

With the previous update I gave the app 2 stars because of how dreadfully slow it was. I’m glad to say it’s gotten much responsive and the design is a lot more pleasant for the eyes. The only areas to improve, I think, is to make the interface zoomed out a bit. I have a big phone and the size of the text is a bit absurd. Also, it does not add up the accounts at the bottom anymore which was nice, but not necessary I suppose. If it weren’t for the giant text it would be much easier to navigate and this would be a 5 star review.

Edit: After the latest update, the app is much easier on the eyes and I appreciate them making use of the extra real estate on my phone. I’m happy to finally be able to give this app 5 stars.

Thank you for the feedback! We are happy to hear that you are enjoying our Mobile App! If you ever need any help, you can reach us through email at feedback@gatecity.bank. Thanks again!