bKash 4+

I am very much happy to share my positive feedback about bKash; mobile banking, the application & the overall system as well. I have registered my personal account since Brac launched its mobile banking service.

There’s no doubt about the banking system, I simply love everything about it and also, the system got so much easier eventually. I actually wanted bKash to lunch Mobile Application so that I can manage my banking stuffs in more comfortable way. The application seems to be very user-friendly/ looks great, and also very much easier to operate.

Thank you for providing the best service and hats off to all the hard working officials of bKash Ltd for making bKash look brand new with new theme and for adding self registration feature.

**In addition, I would like to suggest that there should be an option for providing Passport as a document because I have registered my account through my passport as I didn’t get my NID or the Card Number. I have seen most of the people having issues while registering an account; using parents or relative’s NID which I completely do not support at all. I would really appreciate if you look forward to this matter and add more features to the new bKash app. Once again, congratulations and best wishes for future. Thank you.

- Shafat Karim Tishat

Hello Tishat28! We're delighted to see such an amazing review from you. We are undoubtedly happy to know that we have reached the mark for satisfying you as a customer. We definitely look to serve you even better experience and make our app flawless so that we can satisfy more customers like yourself. It is our great pleasure to engage ourselves in the development of the bKash app and thus making our customers happy and consent. We thank you from the deepest core of our hearts!

All of ur features are good but not happy with ur account settings. Like i have two bkash accounts but i use only one smartphone...so I can’t use the two accounts at a time...it’s horrible...so u should focus on it and make the settings so that we can use two or more accounts in one smartphone....like at the starting we have to give our pin number above it there is showing account number...make the account number section editing system...so that we can give our other bkash account number n pin number..make sure this changes in ur next update.. thank you

Thank you for your suggestion. We will definitely consider your valuable input.

In my bKash app someone else’s electricity bill has appeared! I am getting notifications like you have due bills! In the app pay bill option there’s a red badge saying due bill, it’s a electricity bill and it’s not mine. I tried to delete that badge by long press, but it doesn’t work. And a same problem in my app payment section there’s a saved payment number which I don’t need anymore. I tried to unsave or remove that number but it don’t work!
I went to the bKash service centre as-well. They said they cant do nothing! It’s really really annoying because I am getting someone else’s electricity bill notifications in my bKash account! And also cannot remove that! They suggested me to email with screenshots I did that too but nothing worked.
Please, please! Solve this issue ASAP!
Solve they bug in saved payment number and pay bill bug!
If there is a saving option of anything to account there should be a remove option as well!

Please email us at support@bkash.com by stating your issue in detail including the screenshot & your bKash Account Number for the assistance, or visit https://www.bkash.com/help/livechat for live chat.