BioLife Plasma Services 4+

I was actually happy to see an update to the old glitchy app due to all the issues I’d had with it (crashing, couldn’t add to calendar, slow, wouldn’t load card balance, etc.). Overall the app works much more smoothly and consistently with one big flaw: it doesn’t save your login info! You now have to type in your entire email address and password (I know, first world problems) which is frustrating if I’m going back and forth between the BioLife app and say, my calendar.

I had hoped this most recent update fixed this but it didn’t, and it seems I’m not the only one. Please bring back this one redeeming feature of the old app!

The problem with this is that appointments mean nothing. You set an appointment, but 100 other people did at the time as well. 3 hour waits are normal. Defeats the point of “scheduling an appointment”. ^^^^^ And they seemingly randomly don’t allow you to schedule appointments. I know there’s not many people there in the morning, but they block you out from that so fast. But yet you can still schedule at 7:30 when tons of people are there and coming in. So it’s next to impossible for me to donate twice a week when I can only schedule an appointment one at a time, and on that short notice I can’t get a spot in the morning. ^^^^^ And I’m confused why it even blocks you out of scheduling at that time when less people are there than at other times that you can schedule. ^^^^^ It’s just a tremendously packed place at this location, would love to be able to come in and get it done but this confusing method of “scheduling appointments” that assumes you have all the free time in the world is very oddly done. I definitely recommend getting a better system

This app and the website is driving me insane. I registered online to be a new donor. I donated for the first time on 2/9 and had the required physical. The next day, I received a text message saying I missed my appointment and could reschedule. I activated my payment card and it showed I successfully donated and was paid for the donation. The app and website both said I never had any previous appointments and I still need a physical+donation appointment. I called the center and submitted a “Contact Us” form on the BioLife webpage. Nobody ever picked up the phone or returned my calls after leaving multiple voicemails. Never got a response for the contact form either. I brought this issue up to the employees at my second appointment and one employee “merged” my accounts, apparently, so it “should be working”. I’m on my FOURTH donation now and the app and website both say I’ve never had any previous appointments, still need a physical, and cannot schedule any other type of appointment. All I want is for the app and website to recognize that I’ve been to at least one appointment so I can schedule normally. This is so irritating.