CSCPay Mobile 4+

I’ve been using this app for about a year. Overall, it’s very easy to add value & use this app—there are a couple of things that stand out that hold it back from receiving 5 stars. It’s supposed to let you know when your laundry is complete. When this function works, it’s GREAT! I even get a buzz on my Apple Watch when it’s paired, BUT it seems like this function only works about half of the time. Not sure why. The other thing that is very annoying is when you use the option to check if machines on your floor are in use—that’s a great feature to have, but it’s poorly executed as it neither defaults to the floor in which I live, nor can I SET it to default to my floor. Yes, I like the option of checking the availability on other floors in my 18 floor building, HOWEVER for the majority of the time when I open the app in preparation for doing my laundry I want to know the status on MY floor....instead I have to scroll through a list to select my upper floor. Not only that, but the way the list is, the text is cut off so it’s actually kind of easy to accidentally scroll to the wrong floor. I would expect it to be a pretty quick/easy adjustment to program the app to either default to the floor you’re on (because our billing address IS held in the user account info in the app), give the user an option to select the default floor, or maybe even allow the app to save the last floor selected. Just a suggestion.

This app is really easy to use, avoids the hassle of having to go to the bank to get quarters. You simply load it with money directly from your visa or credit card and you are good to go. The down side to it, 1 reason for star deduction, timing is inaccurate. Timing will start when machine starts and will let you know when the washer is done and this is the problem. It says washer is done and ready to use for someone else, when it finishes the first draining of water. Washer will not be done. I live in a building complex (32+ tenants) where everyone is asked to keep an eye on your washers, and after 15mins of it stopping and you do not take out your close, anyone else waiting to wash will remove them. People are going off the app that you’re washer is done when there is still 15-20mins of it left to go.
2nd reason: you can check this app to see if anyone is washing before going down to the wash room with all your things which is cool, but if someone is washing that has payed with quarters it will not show the in the app as “being used” It’ll say all washers available to wash.
Hoping those minor issues will soon be fixed but I will continue using this app. I wash more often now, my clothes doesn’t accumulate and I’m able to wash when ever I want, without worrying about having quarters.

Using the phone to pay is great. It used to be a pain because I couldn't access it from the laundry room 2 floors down. But the last few times, as long as I get the scanning page up on my phone while I am still in my apartment, it will work when I get downstairs. No more need for rolls & rolls of quarters. (You still need a few to add drying time.)

The only issue I have now is that I didn't know when to add quarters for additional drying time (no instructions until AFTER you add the quarter), so instead of adding time, it added 25¢ to my account. Now I have a random .25 on my account that is useless unless I add more quarters to get to a dollar. Clunky.

Oh. One more thing: if you add money (app or cash) and the machine doesn't work, it WAS difficult to report it or get your money back. We have 2 wash loads that we paid for but the washer didn't work. NOW there is a spot on the main page to report an issue. Much appreciated. Thanks for fixing that.