Leslie's - Pool Care 4+

The Right Stuff

I’ve been using Leslie’s for about 20 years now. They’ve always been the friendliest and most helpful/knowledgeable pool supply store I’ve dealt with. I have a 50 year old in-ground pool. Most pool places are done talking to me the minute they hear that. Due to circumstances out of our control, our pool was never opened last year. When I uncovered it this spring, I found brown water that quickly went to black and a stench that could rival a septic tank. I took a water sample into Leslie’s. They tested it, sold me exactly what I needed and gave me detailed, easy to follow instructions. After two days I could see the bottom of the pool and after four days, the water was crystal clear. It was unbelievable. So far this has been one of our best summers ever for the pool, thanks in large part to Leslie’s.

Difficult to track

First off, the app is awesome for tracking your rewards points and having easy access to barcodes for redeeming those points in store. Past that I’d give the app one star, there is no easy way to track a pool and separate spa, you have to choose one or the other. On the actual graphs you have no idea what any of the levels are. You get a high or low indication and that’s it. So is the level slightly off or way out of range? You’ll never know using this app. Make sure you get the paper print out at your local store to have proper chemical levels. Leslie’s you’re off to a good start but have a ways to go before you’ll get five stars on this app.

Developer Response ,

Hello ChrisZX10, We're glad you find the app handy when it comes to easily redeeming rewards. We're sad to hear about what it's lacking. We love to see the specific examples of things you would like to see the app do. This allows us to determine what means the most to you. Some of the things you mentioned are planned in future iterations and some are brand new. If you ever want to reach us more directly, we're always listening at AppFeedback@lesl.com

Slow, slow, slow and glitchy! Deleting now

Don’t waste your time downloading this app like I did only to delete it. Pages load so slowly it reminds me of the old AOL dial up connection. After I wasted half an hour trying to place an order, I was frustrated and fed up with this company. I had to login on a browser to do anything, and it was 10 pm here so not a busy time. As a business owner, I would not tolerate such a poorly designed website or app. If you think the Leslie’s Pool website is slow, you’re going to hate this app. Instead of the homepage with the search function loading properly, the results up my last pool test kept slooowly opening instead and freezing. There is a special tab for tests, so this should not happen. I had no search capability whatsoever to find anything. 1 star is very generous for a worthless app that wasted 30 minutes of my life for nothing.