Low T Center 12+

The app just doesn’t work right half the time. For whatever reason the app isn’t signaling to the pharmacy to fill my next order. When you call (the Mason office), call I get is “we don’t know why it’s not working” or “it might be because we CJ’s ged pharmacies” or some other stupid excuse. They promise to look into it and then never call back. But they sure do charge the fee for the next
Kit in a timely manner!! Nothing wrong there. They charged me the fee 2 1/2 weeks ago and I still don’t have my next kit. They are either grossly incompetent or lazy in that office.

The app is generally useful, but it’s confusing and there’s no way to back up to make changes. If you make a mistake, you have to close the app and start over again. For example, today I logged in to record my self-injection. The app notes I had an injection scheduled on a date 4 days earlier and asked if I had taken the injection. I answered “Yes”. Then it listed several preceding dates and asked me to select the day I took the injection. I selected the date, then tapped the “Next” button. The next screen showed the injection properties and asked for me to “select” the injection properties. There are two problems with this. First, offering a selection implies there are choices, i.e., the date, the dosage, the injection number (2 of 8); however, there is no choice other than what is presented. There’s also no indication whether these properties are those of the injection previously taken or the injection I’m about to take. The properties it gave me match the injection taken 4 days ago. The properties do not match those of the injection I’m about to take. Specifically, I’m taking 3 of 8. This is important because this informs the pharmacy when to refill the subscription. I recommend the developers of this app talk to actual patients.

I’ve been happy with the self inject option at Low T Center because my local office is an hour away so weekly injections there were difficult. However the app could definitely use some attention. An injection reminder option would definitely be nice, as well as a notification for upcoming office visit for labs. I usually forget about my lab visit and I’m only reminded when I go to do a self inject the day of my office appointment and it’s only when I go to do an injection in app that it tells me I have an office visit that day. I could of course create a reminder through apple or something but it would be a lot nicer if it could be set up through the app. The app does freeze occasionally but it doesn’t seem much different from other apps in that regard.