AirGarage 4+

Was skeptical about the app at first. I left a parking spot and forgot to end my rental. I noticed 2 days later and hit end rental. The rental automatically stopped at 12am and all I did was use the app to simple say “I had an appointment at 10 was gone by 11am and forgot to end rental” someone responded by text to me within a few minutes to let me know they resolved my issue and only charged me for the hour I was there. That’s really good customer service. I won’t think twice about using them again!

As a user, I'm livid. My husband set up an account yesterday for parking. We parked in Fort Lauderdale for a little over an hour and we paid. We got a confirmation and reciept for that parking and went home. Great - pleasant experience. We spent the rest of the day at home.

Two hours later, we get a random text from AirGarage saying that our car has been parked somewhere without paying for a rental, so they set up a rental FOR US so we 'don't get towed' (the words from the text) . My husband replied that he isn't parked anywhere but at home and to cancel this. No response. Today, we got a bogus $40 charge for this made up parking.

My first problem, is that it is absurd that they are able to SET UP A RENTAL FOR US with our information, without us having done so. If your customers get towed, that's on them. My second problem is that it is completely unacceptable that they can then just charge our card for these random rentals they set up for us. This is a scam, plain and simple. We'll be getting a new debit card, and never using this service again.

First off, I LOVE this concept. But the app itself puts me in an error loop (I can’t start an active rental), after I already started a rental that was NO LONGER RECOGNIZED when I woke up in the morning! I got an automated SMS saying I was automatically charged for the full day (24 hrs) because “I didn’t have an active rental”. I then check my credit card and it says I was charged twice over a 6-hour period. WHAT A NIGHTMARE. I now have to deal with my credit card merchant for the faulty charge, NO human support rep from AirGarage, and because I can’t go to my car right now - I had to repay and rebook on a different service (paying twice for a multi-day period) because I have NO EVIDENCE that AirGarage is reliable. Shame on me for trusting this buggy app, and shame on the creators for releasing this live when it leaves people’s cars at risk because it doesn’t work. Now I sit at work while wondering if my car will get towed because AirGarage didn’t work.