Dime Community Bank Mobile 4+

The Dime has been my primary bank for checking and savings for as long as I have been living in the neighborhood — 43 years. Staff is always courteous and helpful; they know me by name. Other than a slight name change on the Bank’s part, it has been in existence for many years, and that stability gives its customers confidence to continue doing business there.

This is one of the most failure-pro apps I’ve ever experienced. Something happens to your login information after you haven’t logged on in a while and you cannot reset your login info without talking to someone, who apparently only works M-T during business hours (I guess, the phone message doesn’t say.) If you do an app search, you find several possibilities. Which is it?

The bank itself is ineptly run. The interest rate, which was the highest only a couple of years ago, has lagged everyone else in a rising market and is not near the bottom. I will soon be closing ALL of my savings accounts with Dime. Good riddance.

Lack of website access, lack of customer service, lack of access to funds. Who needs it?!!!

This bank is so bad. They lock your account, ask 500 questions to unlock account. The app never works. They constantly tell me it is unlocked. They are locking us out of our own money. Customer service is completely rude. I will be withdrawing every penny this weekend. I am so furious. Sick and tired being questioned like a criminal. It is 4am and have to be at work by 6. Sooooo irate!