The General Auto Insurance App 4+

All I can say is “the General “ has been a very important asset to our family! What describes them?? It’s the, we’re here to keep you covered “ is that the truth.
I’ve had some very rough experiences in the past with insurance companies. Have now been with tg for almost 5 years or so. Not one time has it crossed my mind that I should change carriers/ insurance providers. From the start of the quote, to the down payment, from my daughters car accident of her leased car on my policy. To a few times being short on Bills, and needing to pay less to budget. (Of course paying the balance as soon as possible) to changing drivers, and adding cars. Not one thing has been complicated, they have been here every step of the way!! I’m super impressed with there customer service also!! I would sure recommend The General to everyone! Cheap, very easy claim process. Flexible payments. The whole shaaa-bang! Keep rocking on
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We really appreciate you taking the time out of your day to share your experience with us. Thank you very much.

They took it upon themselves to renew an expired policy apparently because I signed up for auto payments? Which still doesn’t make sense because my auto payments are for a contracted amount of time. I talk to a woman on the phone sadly I forgot her name because she was very polite and helpful. She provided me with an email to send my name policy number and proof of coverage with date from my new insurance I did that and still haven’t heard anything. I tried talking to another rep on their chat with an agent online and she was very short with me and seemed very upset I was asking questions about why this happened. I understand being a service representative can be draining work but it’s their job to help us understand what’s going on especially when it comes to our account and our money and blaming me the customer for something that seems to be a design flaw (no one’s fault) is very unprofessional and helps no one. The only reason why I signed up for auto pay is because all the emails I receive on payments every week. Also they raised my rates with the new policy without notice and the whole renewal happened without notice all the auto emails I got were about the expiration of my policy and how I would need to renew it myself. The anxiety of doing payments and forgetting if I paid or not doesn’t feel good lol. Switched in the first place because I found it much cheaper elsewhere.

Thank you for sharing your feedback with us. We apologize for your inconvenience.

I’m getting over charged for a vehicle that I don’t have. I set the insurance up when I bought my car online through Vroom before I actually received the car. They said when they put the VIN in their system said it was a 75th anniversary model. This made my policy go up another $50. I didn’t have the car yet to confirm that so I just went with it. They said when I received the vehicle if it was not a 75th model I could just call back and they would change the policy for me. About a week later I got the car I had a pre inspection done on it and was told it is 100% NOT a 75th model. So I called the general and I also pointed out that a 75th anniversary model is a 2016. I have a 2017. You’d think that would shine a light on the situation. They said they would look into it…. They never even called me back! So I got all the paperwork I have of the specifications on my vehicle (basically my cars birth certificate) and the original window sticker and emailed copies to them and still nothing. The only thing I got was a email that said “your documents are being reviewed “. That was 4 months ago. This whole time I’ve been paying $50 extra every month. For a car I don’t own!!! And not a single person over there can do something about this? That’s bad business. I wouldn’t recommend the General to anyone. They are thieves!

Thank you for bringing this to our attention. We aim to provide you with the best experience. Please send us an email to mobileappsupport@thegeneral.com with your contact information and policy number so we may reach out.