DB Secure Authenticator 4+
Deutsche Bank AG
-
- Free
iPhone Screenshots
Description
DB Secure Authenticator provides customers with a two-factor authentication solution for logging into accounts and for authorising transactions. For signing transactions on Deutsche Bank’s Online and Mobile banking platforms, customers from Germany can use the photoTAN app, which can be downloaded from the app store.
There is a choice of 4 functions within the app:
1. Scan QR Code: Using your phone’s camera, a QR-code is scanned on-screen and a numeric response code is provided. The code may be used for logging into a DB banking application or for authorising transactions.
2. Generate a One-Time Password (OTP): On request, the app generates a numeric code which may be used for logging into a DB banking application.
3. Challenge / Response: When speaking with a DB customer service agent, an 8-digit number provided by the agent is entered into the app and a response code is provided. This function is used for customer identification via the telephone.
4. Authorising transactions: If enabled, Push Notifications can be received to inform the user of outstanding transactions. When the app is next opened the transaction details are displayed, and can be authorized without the need to scan a QR-code or type a code into the online banking application.
App setup:
Access to DB Secure Authenticator is controlled either via a 6 digit PIN, which you choose on first launch of the app or by using the device's biometric functionalities, such as fingerprint or facial recognition.
Following the PIN setup, you are required to activate the device. This is done by either entering a provided Registration ID or by scanning two QR-codes through the online activation portal.
What’s New
Version 4.4.0
We have updated the DB Secure Authenticator app with further enhancements to make it more secure and even easier to use.
Ratings and Reviews
Dysfunctional & Underdeveloped
I’ve been told by DB that it’s ‘required’ to download this. Yet, all it does is spin the account holder in circles. I’ve been trying to buy train tickets online for a business trip, and my half-finished purchase ‘times-out’ because the application can not handle the data processing fast enough. Now I’m unsure how to even go-about making any online purchases. Yes, online safety is important, but this is a waste of time since it’s more of a dysfunctional barrier than anything
Developer Response ,
Many thanks for your feedback. Unfortunately, some additional steps are required in order to increase the security of the service we provide and to comply with EU regulations. However, we are always seeking ways to improve our processes and will take your feedback into account for our future releases.
Why would DB do this?
Just give us an RSA token like everyone else on the street! Why force us to use this buggy multi-step nuisance?
Why does it take minutes just to log in to an already notoriously slow portal? And then you get logged off after 15 minutes and have to do it all over again!
Have DB’s web designers ever talked to their users? Do they not have enough money to hire engineers who have heard of use acceptance testing?
Similar issues
The app does not keep up with Iphone software updates. It does not currently work with IOS 15. When reaching out to DB for assistance it takes weeks for them to look into. Very unhelpful. This compounds when the website crashes on a weekly sometimes daily basis.
App Privacy
The developer, Deutsche Bank AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Deutsche Bank AG
- Size
- 35.8 MB
- Category
- Finance
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Languages
-
English, Basque, Catalan, Galician, German, Italian, Spanish
- Age Rating
- 4+
- Copyright
- Copyright © 2022 Deutsche Bank AG, Frankfurt am Main
- Price
- Free