Hy-Vee 12+

I’ve shopped at Hy-Vee for years and continue to drive by other stores to shop at Hy-Vee because I trust the quality of their food and products. It’s been a tremendous help during the pandemic, plus also a great way for me to be able to safely get groceries delivered to my elderly parents. I’ll be continuing to use the app and delivery/pick up option even beyond the pandemic. However, the app needs some work. First, please make an iPad compatible app so it can be used in landscape mode. The big thing though is why you don’t have all the products I know are in the store I’m ordering from. I can walk into the store and get those items yet not chose them in the app so I know it’s not an inventory issue. In addition, some items/options don’t come up in the initial search but when I go to choose my substitutions more options are suddenly available. Also, the substitution options don’t always make sense or show all the options. And the price of the substitution items should be included so I know if the option I’m considering is priced the same or higher/lower. I know technology is constantly evolving so I hope you will continue to invest in such valuable tools for your customers!

It’s hard to beat the service (I list that first), products and cleanliness at a HyVee store. When you enter the main door, you are greeted by an array of fresh, colorful displays of every kind of fruits and vegetables with the prices clearly marked. Take your choice because there are many. Then past the restaurant with choices from main meals to pizza and Chinese. My grandson can’t resist the large raised donuts with their multiple coverings. The service and choice and sale prices at the meat department will get your attention. Steak is a rare treat at our house but who can resist when they have a choice 5-to-8 oz bacon wrapped sirloin for 5.99 each or maybe less and the taste is as good as the price. Then I walk past the milk, bacon, butter and freezer area. I bake a lot and load up on eggs and butter at their sale prices. I always understand when they are sold out of an item because of the sale price. This is getting too long so I’ll close with the checkout/customer service departments. I’m elderly and am comfortable with self-checkouts but this young man responded to my raised hand 3 times during my checkout and he never did show any irritation with me. Remember, you can always tell the quality of a store or restaurant by the amount of cars in the parking lot, people keep coming back when you offer good service at a good price!

I started using this app during lockdown, and it has been a lifesaver for me. I have a baby and don’t feel comfortable going into the store with her, at this time. So the convenience of ordering online for curbside pickup is absolutely wonderful!

The tiny gripe I have regarding the app is that the “search” bar does not clear itself. If I search “ground beef,” I understand that still being in the search bar when I go to type in the next item. But if I back out to the front page of the app from “ground beef,” I get frustrated that I still have to delete those words before I can type anything else.

I know that’s the tiniest of all inconveniences, I am just used to the search bar working that way on everything else, and I end up typing two items in on top of each other and then having to click around to delete all the text before I can correct my search.