Noah's NY Bagels 4+

What a great way to get your morning treat with no hassles. Besides wonderful service and consistent quality now you add convenience. Noah’s bagels is always improving and always impressing me. The staff is second to none and the app is a great way to gain value. The only app improvement would be offering daily deals as well as rewards. I would also like to mix more bagel variety with sandwiches. Also add more then one smear. On the app you cat order peanut butter and jelly on a bagel. Or cream cheese and strawberry jam. At home I always have more then one topping.

I’m trying to reach customer service, so I’m hoping someone responds to this. I just need help resetting my password. That’s it. There is no customer service number that I can find, and I’ve submitted multiple requests for help through the website’s customer support ‘email us’ page. It’s now been two MONTHS and I can’t get help, not even from the clerks at my local Noah’s store. They just tell me to use the website’s email contact form, which hasn’t worked for me. I get no reply.

The problem is that the app won’t allow me to log in. Every time I press the login button, the app routes me to the Sign Up page, which of course already recognizes my phone number and email as being associated with an account. At some point during my attempts to login, the app prompted me to change my password, but when I try that, I never receive an email with a link to reset it (yes, I’ve checked every folder, trust me). So I’m stuck in an endless loop where I can’t login because it thinks I’m trying to sign up, and I can’t change my password, and I’ve sent multiple requests for help through the Noah’s website with no response.

Please help me, this is ridiculous. Is there any customer service number I can call to get help?

I received a notification someone hacked my account. Luckily I do not save my credit card on file and keep the balance of a previous transaction which is barely nothing. I will never leave money on this account or load a gift card since your account can be hacked, Noah’s customer service provides no responsive and they is zero way to change your email through the app.

I have reached out to customer support on a few occasions to change my email on file as I can not perform this transaction through the app on my end. After 3 attempts, I still have not received a response even with including my account has been hacked. I do not trust the security of this app and am gravely disappointed in the lack of attention immediacy this should receive. If you don’t care about your customers nor their accounts, at least provide me with the courtesy to change my email on file personally without your assistance - especially being assistance has not been attempted.

Let’s do better!