ConnectWise Mobile 4+

A solid start but with plenty of room for growth

The PSA market is crowded with a lot of really hideous looking applications and ConnectWise hasn’t been any different in the past. This latest attempt at a mobile app by ConnectWise has a modern design and while the features are lacking, to some extent it’s what makes it actually really good, it lets you do the most basic things really easy which its desktop counterpart can sometimes feel overly complex to do in.

Bug: The header area on the sidebar gets cut off on the iPhone X, not sure how they would miss this during testing.

Developer Response ,

Thank you for your feedback!

If you have a minute, please send your bug in with a screenshot so it can be reviewed to Help@ConnectWise.com.

CW Rep: “You use the app??”

The app is acknowledged to have limited functionality, but even within that heavily limited functionality, you’re more likely to find a bug than the info you’re looking for. Crucial functions have been inoperable since release and are “Known Issues” with no roadmap for correction.

Even the components of the app that work are clunky and the user experience is dreadful. ConnectWise themselves knows that the app is terrible. When asking a CW representative about some of the issues we were experiencing with the app, they replied in disbelief “you use the app?!”

It was a tool of appeasement and allows them to say “we have an app.” It’s not here to help you or your business. Unfortunately, the browser version was not created with mobile use in mind, so your mobile CW experience is pretty much doomed.

Not useful for our business

I find this app not very useful for our business. Trying to find the information we need is like pulling teeth. And now that iOS 13 is out with dark mode, which I use, filling in the information in a time entry is impossible to see what I’m typing. The background is black and the font is black! Who’s brilliant idea was it to not change the font color so you can actually see what you are typing? I have to type it in, save it so it goes back to the original screen so I can make sure what I entered was even spelled correctly. And why can I not delete an entry if I accidentally saved a time log to the wrong place? I have to open up my laptop and connect to Internet somewhere in order to change anything. Such garbage.

Developer Response ,

Hello t3stix,

Thank you for your review! We are working on implementing a fix so that our app supports Dark Theme in iOS 13 and apologize for the inconvenience that it has caused you. Additionally, we have several more features coming into the app soon that will expand the functionality of the app, which can be seen on our RoadMap here:

https://connectwise.com/roadmap (select 'More' tab and then click on ConnectWise Mobile)

The ability to remove a time entry is a great idea! We encourage you to post this idea to our enhancement forums so that it can be reviewed by us and upvoted by other partners. We use that forum to prioritize our development efforts so we can bring the most value to our partners. The link to that forum is here:

https://product.connectwise.com/communities/35-connectwise-mobile-enhancements

Have a great rest of your day!