Solis WiFi 4+

Helping actors connect

Our theatre department bought several of these to pass out to our actors so they could have reliable internet for recording our shows in Zoom. For the most part, they’ve worked really well. One actor is having issues getting a video that doesn’t freeze or run behind the sound. It’s intermittent and we’ve been able to work around it. SkyRoam support has been really helpful and quick to reply. I have the hotspots linked to one account. This allows me to manage their data and keep them full of high speed. The app makes this super easy. Overall, very pleased with the full experience of the SkyRoam. It will make this year much easier.

Developer Response ,

Thank you for your stellar feedback, it is greatly appreciated! Thank you for being a Skyroamer!

Slow

I bought the Skyroam Solis X due to living in an area in the USA where I am not able to get internet service due to being in a bad spot. I get plenty of cell service, so that isn’t an issue.

When I first turned the Solis X on, the lights didn’t want to become static. The cell reception light even turned red. After using my cell data to look up the answer to this issue, I followed the instructions that asked me to go outside for better connectivity. The lights finally went static and I was able to connect my cellphone and computer. I found that Skyroam provides a single free day pass for new users to try out the service. I was thrilled!! It seemed like such a lovely thing for them to do. However, after activating the free day pass, I found the internet connection on my phone to be very slow, and on my computer to be spotty. Sometimes, internet browsing pages would be fine. Other times, they wouldn’t load due to an error despite having loaded before, and other times it would tell me I didn’t have internet service despite the Wi-Fi connection being full and steady on my computer.

Using my data for answers again, I found that it could be the connectivity of the day pass. I plan to try a GoData Monthly plan tomorrow and we’ll see. However, I am extremely unhappy with the start of this service.

Developer Response ,

Hello there! Thank you for your feedback, it is greatly appreciated and we are always using customer feedback to improve our devices and services. If you should need further assistance with anything in the future please reach out to us at support.skyroam.com. Thank you for taking the time to leave a review, we are truly sorry about the experience you've had with our device and service.

Trash Service

I have used this product while traveling for awhile. You can get a day pass, month pass, pay for data in GB on a U.S. or World plan. I have used all of them. So why is this trash?

First, they clearly state on all the plans except the day pass the limits of the plan. But the day pass also has limited high speed internet and is not more affordable than the per GB plan, but they want you to purchase it so you purchase at a higher rate. Without high speed internet the plan is useless.

Second, you cannot choose your carrier. They have this trash app called signal scan that will choose for you. It will choose correctly half the time. You can purchase plans like Google Fi and choose your carrier. No reason to go through the frustration of seeing if Signal Scan works.

Third, customer service is pretty much trash on this app. Sure there are some good people, but most don’t care about fixing your issue or care about retaining you as a customer.

Fourth, even when it works correctly, you have picked the right plan, SignalScan has chosen the right carrier, etc it still is spotty. Sometimes it doesn’t connect correctly. Doesn’t matter that you have the app on your phone.

Avoid the hassle, this is a trash company with trash service and a trash product. Unless you’re looking for trash I wouldn’t purchase this service.