Cross Stitch: Coloring Art 4+

[eta] i was definitely pessimistic about getting a response but you came through, playcus. my coins and albums have been restored after i emailed support again listing the albums i was missing and how many coins i lost. thank you 😊

[previous review, problem fixed] this is an app i really enjoyed and i had played long enough to collect a LOT of albums and at the time of the update i had over 6500 game coins. all of my albums are gone, including albums that i had pictures in progress. when i try to finish the picture it tells me to rebuy the album. i emailed support and haven’t heard anything back. based on the other reviews i’ve read, i doubt i’ll get any reply or my game back to the way it was. in fact, i doubt anyone is actually reading these reviews because another person with the same problem wrote a review saying they had emailed support got the same form response as everyone else to contact support. big fail playcus. i bet i get the same answer.

Dear Player! Thank you very much for your feedback. All players who contacted the Support Team about the problem of the lost progress or balance and they specify the number of coins and/or album that were lost, all of them received full compensation. Therefore, I advise you to re-apply to the Support Team, where you will specify the number of coins and albums that have been lost. Thank you

I love this game. I have written a positive review before and given it 5 stars. I have recommended it to a lot of people. But this last update is ABSOLUTELY CRAZY!!! There are WAY TO MANY ads now!!! That is why I am writing another review changing it to 1 Star. Pictures that I have already started I have to watch ads just to work on them!! It’s RIDICULOUS!!! Why did you do this? Just so we would have to pay a few for the ads to go away!! I am VERY UPSET with this!! I should not have to watch an ad just to complete a picture I have already started every time I try to work on it!! PLEASE PLEASE PLEASE repair this issue. I understand that you need ads in order to keep the app going but we shouldn’t have to watch an ad every single time we try to work on a picture!!

Thank you for taking the time to offer your feedback! We are very glad to hear that you've been satisfied.

Okay so let me start off by saying the game is great. I love the pictures and the time it takes to complete them. The major issue that I have that kept this score so low is this. I live in the country. Even though I have unlimited data signal at mo home is spotty at best. While I understand the game needs the ability to show videos and commercials or ads to get money I wish it wasn’t so demanding about the players connectivity. While I am at home trying to play I get a pop up ever 15 seconds telling me my connection is bad. EVERY 15 SECONDS!!!!!!! It’s absolutely ridiculous. I understand maybe having this come up ever 10 maybe 15 minutes but every 15 seconds, seriously?? On top of that I have to acknowledge the message as many as 6 times before I am allowed that fast few seconds to continue my picture. Please developers I am begging you, fix issue. I want to continue playing but not if I am more frustrated than angry just from trying to play this game. If this issue is fixed in the future I would be more than happy to raise my score. Thank you.

Hello, Ellyianorra! Thank you for reporting this issue. I do apologize for any inconvenience caused! In order to better assist you, please contact our Support Team by using the contact form from the app settings. Thank you.