Parking.com - Find Parking Now 4+

My husband recently underwent cardiac surgery at Mount Sinai Hospital. The location of the garage and the employees there were also helpful. They helped me negotiate paying for and getting my ticket and advising me the best level to park on; I was very lucky there were many spaces available.I parked on the top level in the daylight and the elevator was clean and quick. Being a woman traveling in the city alone, I feel very safe there. I would recommend the lot on E. 99th St. to anyone who needs to park in that neighborhood.

User interface is a janky mess. Among other things, if offers suggested bookings for nearby events that may or may not coincide with when you actually want to book a space, and if you click one it will automatically adjust the date and time you have input without notifying you that it has done so. In some cases, these “events” may be the only offered option to book a space, so if you don’t double check everything very carefully and are new to the app, it’s very easy to wind up with a useless booking—what looks like a helpful suggestion of “things you can do in the area the day you’re booking for” might actually be “the thing you must be doing, TONIGHT.”

First time using the app I tried to book a spot for the next day, and it changed the date and time I had input to a session that was already in progress (the session actually started two hours BEFORE I made the booking, so even if I wanted the space for that night, it would have been a waste of money). By the time I noticed the change, I had already hit confirm. This left me with a useless, uncancellable booking. Customer support never responded. Waste of time, waste of money.

I think this should be integrated with the Ventra app. I was prepared my trip but the parking fee caught me off guard. There was just one tiny sign in the parking lot that can be easily missed. I thought I got there early enough; however, I struggled with getting my transactions processed thru the webpage . In the end after countless tries the transaction went thru as it was complaining about my CVC. ITurns out I fat figured the date but I corrected that. I kept on checking everything and everything was correct. Eventually, I got it working in the train, but it was a very frustrating experience as I did not want to miss the train. I have no idea why they have not integrated Apple pay into the app. It hopefully would have made the transaction more effortless.