BlueCrossMN Mobile 12+

This app is absolutely ineffective. It continually crashes right after login, not just occasionally but all the time. Even the recent update doesn’t fix it. Need to find a nearby urgent care that’s in the insurance plan? Don’t rely on this app to find out that. You won’t be able to get it open. Need to confirm something with insurance when you’re at the clinic? Forget about consulting the app. You’ll not be able to check to see if that specialist your doc recommends is within network. Need to show proof of insurance and you don’t have your card? Oh right, this app can’t help you with that either. It’s as if BCBS MN doesn’t really care about your health at all. How is this the 21st century and this is happening?

This is the most inconsistent app I’ve ever used. First, when I enter my (correct!) password, half the time it won’t accept it or just freezes on the loading page. Second, sometimes the app just crashes or logs out when I’m trying to look something up. Third, the “Find a Doctor” tool, which I use the most in this app, is so clunky and difficult to navigate. Fourth, any time they update the app, none of the above issues are fixed but instead the layout or how to search for things changes and becomes even more difficult to navigate.

Just log in to their website instead of using this horrible app!

I have never taken time to review an app when it’s not performing well. . . Until now. Absolute complete disappointment every time. Uninstalled the app and installed again many times. . . Still the worst. Just serves as false hope. Consider yourself lucky if you can even get signed on or past the constant spinning pinwheel. Apps created by Joe Schmo in their mom’s basement work better than this multimillion company’s app. I would change insurance providers if I had a choice just for ease of convenience for a better app. . . It’s that bad. Fingers crossed for improvement in the future? Sigh.