Fluz Cashback 4+

App went from great to ehh

Hi

I was having an amazing time with this app. I was getting the highest return and I was marketing the app to friends. Until they paused my account because my display name was not matching my actual name. After speaking to the representatives and fixing the issue I was no longer able to utilize the highest return because my bank account was no longer connecting. I reached out to them numerous times about the issue and after a few emails they finally were suggesting tips and tricks that I already went through (delete app, force quit app) basic trouble shooting. I assume they grew tired of the issue that they finally gave up and informed me they can’t fix the issue because chase bank simply isn’t connecting as of now. So now I am stuck with only receiving half of the return and it’s just frustrating that 2 or 3 months have passed and my balance could be doubled but unfortunately it increases by change because again… the app prevents me from connecting my bank account. I am losing money on every single purchase only because the developers can not fix their own issue on their app. This is me venting at this point. Hope the right developer gets this message and can finally pull some strings to get my situation straightened out.

P.S. - I also reached out about a gift card that did not work and this was about 3 weeks ago… have not gotten an update since then.

Developer Response ,

Hi there, our deepest apologies for this. We've been working hard to resolve the bank linking issue and we should be able to sort this out for you now :) Please reach out to our Customer Team via the In - App Chat so we can assist with your gift card & get you back to earning the highest cash back rate ASAP!

Great rewards, ‘buncha bugs, extremely confusing

I’ve enjoyed the sat for over six months and have made a ton of money from buying gift cards and from referrals. But sometimes when I go to buy a gift card crashes and won’t let me buy one.
I’ve tried adding another debit card but the “spend power” hasn’t increased in over a month. How do you guys expect to make money when you put a limit on the “spending power?” Also, the tiers are extremely confusing. I was upgraded and then started getting texts from a Fluz associate to help *manage?* my account?
I never had a real conversation with these Fluz associates but they set up an “appointment” with you, not sure what for though.
I wish I could continue to use this app but it won’t let me buy any more giftcards. Even though my spend power is *$10* I still can’t complete a transaction.

Overall the beginning was great I couldn’t stop getting cash back, but then when I learned more about the app it just confused me. I feel like the app needs to be simplified with easier steps and information to better understand the entire concept of being a member of Fluz.

BEWARE!!!!!!

This app is doing something shady with your information. I made one (and only) purchases. Got a discount. Thought great. I’ll make another purchase with the app. About 5 minutes between purchases. All of a sudden my account is paused. They claim my identity needs to be verified? So this app will allow a transaction without them verifying your identity? So I requested my account be unpaused as the button in the app instructs. I finally get a response back from them get a week later via email. The tone of the staff responding to my several inquiries (because I wasn’t getting a response) was that of irritation. Asking why am I opening so many help tickets and they would close the other tickets because my issue was resolved. BUT IT WAS’NT! I was still waiting for an explanation. A couple more days later I get an email saying that they’re not able to unpause my access due to suspicious activity on other accounts associated with mine. I don’t have other accounts. I use several app’s similar o this and never had an issue. Their customer service is horrible. Unwilling or unable to explain a reasons for the issue in question. Their response time is the worst. I truly believe they’re selling your information and invading your phone privacy regardless and f what they say. SHADY SHADY SHADY.
If I could give zero stars I would. Don’t do it.