CLOUDMED iCARE 12+

Used to work…

It worked until this last update which erased all my data and wont all my subscription, or allow me to subscribe… please fix this!

Poorly translated to English

It is exceptionally clear that this app was not written or reviewed by a native English speaker. The terminology is poor (in the west we use fats not grease, and we do not eat heads of potatoes). Also it locks up frequently and requires a phone reboot, and there are no explanations on what it means by tiredness index and fitness index as well as the body age term. Not good at all, requires a total rewrite to make it useful. Another indiegogo fail!

Developer Response ,

You can describe your problem in detail or take screenshots.
We will solve it for you as soon as possible.
Please send your question to our service window.
mail :service@cloudmed-ai.com.

Too many issues and problems

15 Sep 2021

I received my iCare device a few days ago, downloaded the app to my iPhone, set iCare unut up, then downloaded the app to my iPad Pro Gen 3. Here are the problems and issues I have encountered:

(1) After setting up iCare on iPhone and doing the annual subscription, I have found that even though the iPad know I am subscribed, it will not get out of the non-subscription mode and show the data on the iPhone. Sync Issues!

(2) The app uses your phone number as your user id instead of email. I despise that!

(3) the app is obviously metric measurement-centric. It only allows height to be entered in centimeters. Weight can be entered in stones, kilograms, or pounds; however, the app only uses a spinner from 0 to 250 regardless of measurement units. So if you weigh over 250 lbs, you must convert it to kilograms in order to be able to enter it. Height always has to be converted to centimeters. This is just extremely poor program design withuse cases that are deficient.

(4) ECG waveforms are literally cluttered with excessive electrical noise. The Watch 6 series has better ECG measurements! The apps waveforms are also drawn with an excessively thick line making it difficult to see granular details in the ECG. I presume this was to cover the excessive electrical noise.

(5) There is too much “garbage” in this app with dietary recommendations, specialist’s comments, fitness evaluation. Let’s face it, Apple’s iHealth already does these things and iCare data feeds into iHealth, so why repeat what is already well crafted?

(6) The app is incapable of indicating any of the following on the waveforms that are measured:
PAC and atrial cuplets
PVC and ventricular cuplets
PSVTs
Atrial runs or wandering pacemakers
I am not all that sure it detects AFib as my Watch Series 6 is able to do.

All in all I find the app to be poorly designed and written and thoughtlessly deficient of a good Use Case analysis. Additionally, the iCare monitor itself is prone to picking up too much electrical noise. Overall, it simply is a poor monitoring tool and notvery helpful.

I would not recommend this device or its application to anyone who needs to seriously track cardiac health.

Developer Response ,

Hello, you can describe your problem in detail or take screenshots.
We will solve it for you as soon as possible.
Please send your question to our service window.
mail :service@cloudmed-ai.com.