MyNavia App 12+

Needs to be fixed

When I try to submit a claim, the Next buttons disappear when I fill out the required fields, which makes this a useless app.

Also, related but not, when I try to reset my password on the website (because that’s the only other way I can submit for expenses) it tells me that my information cannot be found. When I clearly have the same information logged in on the app and the card with my information in my hand.

And then when I find a workaround with the disappearing next button (which includes filling everything out and then clicking on all of the other non-typing fields) I’m not able to continue because it’s “before my coverage date” despite being six whole months into the coverage stated in the app’s account information.

Developer Response ,

Hello,

So sorry to hear you haven't had the greatest experience submitting claims. We've recently added some updates and enhancements to the app and the "Next" button should remain while filling out claim information. Please update your app to the latest version and see if that resolves your issue. As far as the inability to reset your password on the website and the claim error message, please contact us at customerservice@naviabenefits.com if you haven't already so we can further troubleshoot and resolve everything for you. Thanks.

Buggy

Embarrassingly unpolished app for a large company. Weird display issues on login screen with text appearing on top of other text. “Login expired” message that has to be cleared *after* i reauthenticate. Just had some weird errors on the submit a claim page where I tried to select “claim type” and it popped up an error “please select a claim type.” Gee thanks I didn’t know. Will be lobbying my employer to move to an FSA provider that takes technology seriously.

Developer Response ,

Hello, so sorry to hear you didn't have the greatest experience using the app. We've recently added some updates and enhancements to it. Please update your app to the latest version and see if it provides a better experience. If not, please contact us at customerservice@naviabenefits.com if you haven't already and provide more feedback about substantiating swipes so we can further troubleshoot and resolve everything for you. Thanks.

Poorly executed system

I got an email requesting substantiation. I logged in with last year’s app and learned I needed to install a new version. Fine, installed. Then it wouldn’t let me log in. I logged in online and changed my password, then logged into the app. The “outstanding swipes” described in the email does not exist in the $&#%! app. Logged back in to the website and found the buried link. It self-substantiated and they don’t need documentation after all. It’s a charge from a clinic I’ve been to many times and this one randomly generated a pointless email. I WISH MY EMPLOYER WOULD PICK A DIFFERENT COMPANY FOR THIS “BENEFIT”. I really dislike dealing with Navia; they over complicate everything with the need for an employer ID, customer service reps that aren’t provided with adequate training, and random emails of useless goose chases.