MyACCESS Wisconsin 4+

Amazing when it works

The options that the app offers are incredible! But sometimes it just doesn’t. It won’t open. Or it just shuts down and goes back to the home screen unexpectedly. The first time I used it was to submit some documents for proof in the 11th hour, and it kept saying done! Done! Then it would go back to the home screen. In the end I learned that it was not done! and my proof was not submitted on time and my benefits expired. Very frustrating. But when it does work, it’s amazing that you can do this through the app!

Developer Response ,

Thanks for your review and reporting these issues. We apologize that you didn't have a good experience with MyACCESS. We are looking into the issue of the app not opening or closing unexpectedly. When you successfully submit a document, you'll receive a screen indicating your submission was successful. The document will also show on your submitted list. If the document doesn't show on your submitted list or remains on your needed list, the document submission was not successful. In this case, you should submit the document again either through the MyACCESS app, the ACCESS website, or by fax or mail.

Don’t use to upload documents

I have used this app to upload documents in pdf and jpeg and they were marked as received however when I called first off the “CONTACT US” butten connects you with forward health so if you have a enrollment issue you are through to the wrong department. Second major flaw is that the documents that I uploaded were marked as received and no more documents were required of me (according to the app) however this was incorrect information and the documents were still outstanding, causing a lapse in coverage. Please develop this app to be more in sync with the information put out on the access website, and fix the upload issues since family’s healthcare and food budget can be easily disrupted by this faulty app.

So convenient!!

Oh my goodness—I wish all user interfaces were this clean, easy to use/navigate, and comprehensive! I just discovered this app exists, so I’m a little bit behind here, but I can’t imagine ever having the same levels of stress I’ve experienced via calling/in-person reviews in years pst. This is so ridiculously easy to use and convenient—I’m really grateful for the designers that put this into place. This app is one less stressor in a system that can really be challenging to navigate. Great work!!