Krush Kandy 9+

Disappointed - updated

I have been a customer for 2 years. Many many purchases made and things were good. Things have gone bad with this company. I guess it’s because of the Covid pandemic. They can’t keep staff, don’t respond to emails and take weeks and weeks to ship items. Stay away from pre orders unless you don’t mind waiting over a month for your items. I sent several emails following up which they made excuses and then ignored.
Update: the boutique issued a refund. I still won’t shop here but am happy to report that they did the right thing.

Options

The quality of the items can’t be beat. The rings are sturdy and beautiful, not flimsy at all. Highly recommend the quality of the products. My only issue is the way the sites and app is set up. I do love the wide variety of items you offer. There are 2 problems though, first you should be able to “refine” your search to what you are looking for and not just sizes. Second the description leave a lot to desire. There have been many things I have looked at but the description doesn’t say much so I pass. One last thing, it would be very helpful if there was at least a timeframe for the waitlist items. You are holding the money but we have no idea how long until it comes so sometimes that money is needed before the item comes in. Can I suggest getting on a “list” instead of paying for an items. You all have even said just because you are on the waitlist you don’t know for 100% if you are even getting those items in again. Just a thought.

Lost a Loyal Customer

Had a sale of Christmas decor in the middle of November. Was told all items were in stock and ready to ship, so I ordered some gifts and items for an event, assuming I’d receive them in a week or so, like their normal practice. Almost 3 weeks later and was informed they had their shippers quit and were behind. No big deal, things happen. But I emailed to cancel this order since the event had come and gone and I no longer needed the items. It was too late.
I emailed Wednesday to cancel and no response. Today is Monday and still no response. I reached out to their virtual assistant and was told they were not canceling items “at this time”. Now it’s shipped.... 🙄
They do not care about their loyal paying customers, only their bottom line. They complain about lack of viewers on their lives or why items don’t sell and make us feel bad. They complain that they are working so hard but when a customer asks for something they don’t care. When issues in their company affect the customers, they make us feel like it’s our fault and won’t help us out.
Have had multiple jewelry pieces break even though they are “top quality”. They claim to be plus friendly but have hardly any plus items.
I’ve been a loyal customer since 2018 and I’m really sad it’s come to this.
Don’t waste your time. There are better boutiques that care about their customers.

Developer Response ,

Hello! I am so sorry you had a bad experience with us. I dont know who this is to reach out to you but I would love to make this right. Can you please email us at krushtomer.service@gmail.com so we can take care of things for you :) I 100% want to make sure things are made right. I assure you we care about our customers :) I didnt go live for 2 weeks to catch up on shipping the holiday decor because I cared more about the customers not bottom dollar. 2 weeks with no sales during the busiest holiday season is a big time to shut down. We had never done decor before and underestimated the shipping time. Instead of our normal 24 hours it did take 1-2 weeks to ship orders and we apologize that we werent better prepared to understanding the shipping of decor at that time.