Virtual Families: Cook Off 4+

I enjoy the game overall but the timed levels have major issues! I find that most of the times, the customers are served right away with no wait yet I fail and then forced to use chef hats or play over and over again until I win. It becomes very frustrating. I also have a problem with Canadian section. I press the microwave a lot and it doesn’t back any cookies during fast paced levels. You also have customers that appear immediately asking for the colored cookies that aren’t made yet because we don’t have a choice which colors get made which is also annoying. The microwave constantly has issues at high levels which causes me to lose a lot. Level 69 has a huge issue as well. I served all customers immediately and have constantly coming up short on points then forced to watch an ad for three more customers which I do and then fail again and now asking to BUY hats to continue which won’t happen! Please fix the issues and it would be a lot more fun. I appreciate that you have much different food from most of the other cooking games which makes your app a lot more interesting. Thank you!

Hi there! We're sorry to hear about your experience with the game on your device. Please contact our Customer Support Team by tapping the 'gear' icon and then 'Contact Support' or email support@ldw.zendesk.com and provide them with details about your issue - they'll be happy to discuss this with you!

I really like this game. The levels ramp up their challenge in a nice way. However, the games says you can change the upgrades on the houses anytime but when I try to change them it only allows me to change the siding every time no matter what I tap on the house; which is very annoying since I want to change the windows. It also charges you chef hats to change stuff so I “paid” to change it thinking then I’d be able to change something else then paid to change it back because it still wasn’t what I wanted. So just know if you pick something on the remodel even if it’s a mistake you’re stuck with it. Other than that the game is extremely fun and satisfying.

Update: As I’ve been playing the game more it’s glitching more. Some of the items are not cooking when tapped, especially the first time they’re being activated. I tried different levels to see if it was a new challenge for that level and it’s the same items each time. This results on items burning or not being as efficient in game play making playing less satisfying and fun. If you loose because you loose that’s one thing but to loose because the game is glitching is extremely annoying. Also, MAJOR issue is when you go to get app support you’re taken to a website that doesn’t list this game and has no way to contact the developers for this specific game. That’s really crappy. If this game keeps glitching and this issue gets worst I’m going to delete it.

Hi, we're sorry that you're having this issue and would like to address and resolve it with you as soon as possible. Please contact our dedicated Support Team to discuss this in greater detail. **From your game, click on the "gear" icon and tap the "Contact Support" button. We look forward to speaking with you!

This game is fun and all but I can truly tell that some of the levels/rounds are designed for you to fail. For instance they’ll give you a short time frame to serve a certain number of customers. For one, the customers take forever to walk up to you, two, the countdown takes away a few seconds automatically. Three, when the requirement (for example) is 35 dishes in 60 seconds, they’ll sometimes purposely add in a bunch of customers that only want one or two things, causing you to easily fail and have to spend your chef hats for more time. Also, when the goal is to reach a certain amount, customers would buy the cheapest stuff!!! It doesn’t matter how fast I give each of them the item. I understand you guys have to make money somehow but STOP DOING IT THIS WAY!!!! ANOTHER thing I want CHANGED is how some levels would make you serve A BUNCH of customers, most of the time only wanting one thing. There was a level where I had to serve OVER A HUNDRED CUSTOMERS!!! THAT’S INSANE!!! PLEASE TAKE THAT OFF OF THE GAME!! EVEN SERVING 60 IS OBSURD, ESPECIALLY WHEN THE PAY OUT IS NO DIFFERENT THAN SERVING 20 CUSTOMERS WITH ABOUT 60 DISHES!! And reading the past reviews just lets me know that you guys don’t care about our opinions because I read the same kind of complaints that I have from MONTHS AGO!! FIX IT ALREADY!!! Once this stuff is changed/fixed, I’ll give 5 stars :)

Hi there! Thanks for your feedback regarding the difficulty in the game. Instead of buying Chef Hats, you can always watch video ads to gain boosts of time and customers, replay levels, redeem scratch tickets and more! We hope you continue to enjoy cooking with your Virtual Family!