Ashley - Furniture & Décor 4+

I tried placing an order in the app. I have had successful orders with Ashley using their website, but the app order still said “new” after a week and I hadn’t received a confirmation email. I contacted phone customer support who said they would make an IT ticket to have the order “pushed through” and I should check again in 2 days. The order was still “new” after 3 days so I contacted customer support via their text chat service. I was told the order was going to be “pushed through” the following Tuesday. Still by the following Tuesday there was no change. I contacted customer support again and they said they didn’t see my order anymore and if I checked my account again it should be updated to reflect the failed order, “It has been a pleasure: have a wonderful rest of your day!” Then my husband posted a negative review on the Ashley Facebook page and they replied saying they want to help, “what device did we use?” Their reply was that this app does not work with iPhones. The End, very unsatisfactory and disappointing ending.

Please don’t shop with theses people was my first and last time now I see why the parking lot stays empty went in to buy a recliner for a shoulder surgery was asking about the delivery charges and could not reach the store which was only a mile or so from my residence no answer all day long from a business but worst of all called there customer service number about 4 times they could not help me and talked to a manger named rob at extension 104 that was all he was willing to tell me and he was not willing to help me any further with his full name or trying to get in touch with the store so after having surgery the next day my wif had to take me back up to the store where I bought the recliner to talk to the sales person who sold me the item and she tried to apologize for the terrible customer service and said she would refund me for my delivery but almost a week later and I see no refund so I say to anyone out there if you are looking for good old customer service Ashley does not have it but they do have bad old take your money now I don’t know you

I recently moved into a new house and decided to have Ashley Homestore completely furnish it. I ordered several thousand dollars worth of stuff in May. My bedroom set came in as promised, but my office furnishings kept getting postponed. I called at least 20 times and even left voicemails, and never did I ONCE speak to anyone on the phone. Eventually I drove to the Kennesaw store and demanded my money back.

My most recent displeasure is the sectional sofa that I ordered this summer which was delayed but promised to be delivered today, August 18. I was sent a confirmation email August 3 confirming the delivery of this afternoon, although it did not give me a time frame. I literally had to call out of work to ensure that someone would be home for the delivery to be set up inside. I didn’t get a text, cancellation, phone call, etc. I had to take a VACATION day for this, and I am very upset. I am going to find a way to get into contact with someone—even though no one ever answers my calls—and demand some sort of compensation/reimbursement for this. Completely unacceptable.