LAUNCH Servicing 4+

New User

Being a relatively new user, I find the app easy to use. For me personally, I feel it takes too many steps to get where I want to go.
Example:
•When I make a one-time pymt, I would like it to be easier to find how much of one-time pymt. is principle & how much is interest.
•Or fewer steps to get to one-time pymt.
I am sure w/ more exposure, I will get faster.

Despise the website on phone browser and this app

I’ve never had a smooth log in experience here nor the web browser on the phone. My passwords are always stated incorrect and only let me log in when I reset password and then log in with the new password just recently created. I’ve even saved my password recently on my phone so it would automatically log in and that didn’t work, input the password that I most recently changed to just to log in and STILL DID NOT WORK. Now I’m locked out again for the third time now since I’ve been making payments. I just wanna pay! Don’t yall want my money 🙄.
Just to add my review is only for browser from phone experience as this app probably worked for me once that’s it.

Cannot fix recurring payment

I have tried to set-up a recurring payment for nth time and still never payments get processed, and then shows my account is past due and automatically deletes the recurring payment.

To prove, I have emails from every time I have set up a recurring payment. I spoke with an associate once and I was confirmed that on their end she did not see a recurring payment and was unsure why that happened.

Secondly, I have a debit card attached for the payment and when I tried to make a one time payment, it failed multiple times but with the same card details I gave it to associate it went thru. Associate also confirmed she sees the transaction declined but couldn’t understand why that was happening.

I am highly frustrated with this service group. I am expediting on my payments to close my account ASAP.

In the first place I never chose them for the service but was transferred as stupid STILT decided to close their business and transfer the loan to random company.

Developer Response ,

Thank-you for taking the time to write a review. We appreciate your feedback and apologize you are having some issues. Please contact us at your earliest convenience so that we may look into this matter for you. You may reach us at: 877-354-2629 (8-5p.m. CST) or email: customerservice@launchservicing.com.