Fetch Resident 4+

My apartment community recently started utilizing Fetch to assist with the influx of packages arriving in the leasing office. At first I was a little annoyed, but after using the service initially, I realized this was much better than the leasing office accepting my deliveries! I don't have to wait in their office (during their limited office hours) for them to search around the store room for my package. I just ship my orders to the Fetch warehouse, they receive it, and many times I can schedule delivery to my door on the same day, during a convenient delivery window! That way no packages sit outside my door for hours for the package thieves to steal. The app is great, and always sends me notifications when a package has been received at the warehouse, I can schedule my delivery window, then I'm notified again right when my packages are dropped off outside my door! Great service and the app is seamless!

My first few months using this service at my apartments was okay, but this wasn’t my preferred method for deliveries. My complex unfortunately requires residents to utilize Fetch Delivery Services for all packages. The past 6 months using this service have been horrible though from missing packages, lost items, deliveries made outside of the scheduled timeframes, and not being refunded or financially compensated for packages their company has lost in a timely manner. When items do not arrive in the scheduled window I have even reached out to reschedule, but they deliver anyway when I’m not home and my package is gone by the time I get back. By far the worst part of my experiences with Fetch and the common issue has been communication. It is an overwhelming task trying communicate with this company any time I have had an issue with deliveries. By the time anyone responds to communication and you begin to explain, they have assigned someone else to the thread (because phone calls are not possible) and you have to resubmit all information and explain the situation again. I have reported my concerns to my complex in hopes that when others do the same we can either find another delivery service or that they will allow us to have packages delivered directly to our complex.

I would love to tell you about it. Do not expect Fetch to back you up if one of their gig “couriers” games the Fetch system and steals your stuff. Have a doorbell camera. Don’t have their “couriers” leave it at the door. If you have to contact Fetch for customer service don’t set your expectations high. Even when I was fully owed a reimbursement because the warehouse admitted fault, it took over two weeks to get the reimbursement. My apartment complex uses Fetch and hate this downgrade.

Last straw was a package where I was right at the door when the notification came it had been dropped off (no picture). I opened the door and it was not there. I immediately attempted to contact Fetch (good luck). Two hours later, I got an email reply, then finally a call after requiring it. I told that person the above she asked about the picture. I said it wasn’t in the app, she agreed she couldn’t see it. Said she would investigate and get back. An hour later a picture was emailed to me and the app was update. I was told someone else must have stole the packages inside my secured apartment complex. Right?!?!?! I’m done. In this case it’s a $18 dollar package they REFUSE to cover. Cheaper lesson for me. Next move I will be asking if these guys are dealing with my packages and if so, welp I can move elsewhere. Terrible service, no accountability, goodbye.