Facebook Portal 4+

Something Went Wrong Error (Remote)

[Update2] Updating to a 5 star rating - not only has the remote functionality been restored but also the errors went away! :) Thanks Portal team for fixing the issue as promised.

[Update1] Contrary to the developer response, looks like the latest app update removed the remote functionality altogether from Portal app. It essentially makes the Portal TV useless until I’m able to fix / replace the physical remote which hasn’t been working for quite sometime now.

[Original Review] I keep getting ‘something went wrong error’ for pretty much every click in the remote that’s embedded in the app. The pop up has to be manually dismissed by clicking ‘Ok’ before you can do another click on the remote. It is annoying to say the least. Happy to provide screenshots to help resolve the issue.

Developer Response ,

I'm really sorry about that Manoj. You're not the only one! I'm hoping to get this fixed in the next release.

Update: You're right, the remote has been temporarily removed. It was causing problems for other users like, and we really want to get this right. I'm sorry Manoj. We're working hard at getting this fixed for you. 👍🏼

Update 2: Ok Manoj! Can you try out 28.1 and let me know if remote works or doesn't?

It’s almost like being with. Your loved one!

I bought a portal to have near my Mom, and Pops! This way I can see every day!

My Mom is 93 and Pops is 98! What a joy to talk to them every single day!

The only thing I wish her Portal had, was a way to attract headphones or a way to increase the volume
Probably twice as loud!

They both have very nice and functional hearing aids, but they are from the time that, nice things are saved for special occasions only!

Because they live far up a mountain, someone that comes to visit, that is not company is a special event, so they wear their hearing aids!

But this is not so for family! They are saved to wear to town for a doctor’s appointment! I do agree that hearing aids are important for a Doctor’s appointment, but they should be asking the doctor for his notes as well, because even with their hearing aids, they don’t always capture all that the doctors are saying!

I apologize for going on to write so much about the importance of hearing well, but it is something that I battle with every day!

If you have a Senior you need a Portal

I love so much about having a Portal at my parents home I can upload photos to it from anywhere and they can watch them scroll through, they can use it just as an Alexa and ask questions and family members can call in through messenger and video chat with them as well. Many more great features as well, but uploading pictures that scroll through keeps them up to date with kids, grands and great grands all of which helps with memory.