Grove Collaborative 4+

A second review

I have reviewed once before, I’m sure it’s here somewhere, but as I’ve been a customer for almost 2 years now I thought I would once again review. The customer service is IMPECCABLE. I can not say that I’ve not had an issue, but I can say that they quickly fixed it and went above what needed to be done. Somehow during the shipping or maybe during the packaging, a lid loosened on a cleaner and spilled over everything in the box. They replaced the cleaner that spilled with two bottles instead of one and gave me a credit on my next purchase. This happened well over a year ago so they may have done more (I feel like they did) but I can’t remember. They really do take customer reviews seriously, I feel, so even if you have a product that you didn’t like just let them know the reason! I read all the reviews before I purchase an item also. I really enjoy the products. I know that a lot of stores carry the brands they have and at a cheaper price (sometimes), but the reason I keep coming to Grove: customer service. I like thinking that supporting a company that is trying to be plastic free is helping also along with all the things that I do myself to reduce waste and using as much tree-free and plastic-free products as I can. I’m not completely green, maybe a sea-green, but I do what I’m capable.

Developer Response ,

Thank you so much for taking the time to provide this thoughtful review! We're thrilled to hear you've been enjoying your time with us so far. If you ever need any help with your account or a product recommendation, please reach out to us at support@grove.co. Thanks for choosing Grove for your home and spreading the love.

Top Notch

I’ve been a Grove customer for some time now (before Ms Meyers or Method was seen in stores), and I still get excited when I get a shipment from them. I love the customizable capabilities they offer with recurring shipments. The products they’ve sent has never disappointed, as I was weary to try anything other than “brand name” before. The important thing for me during my change to responsibly-made products was the company’s awareness of the environmental impact and how they integrated that knowledge into their company in order to minimize that impact. Another important thing was worker/human rights and making sure the products I bought were manufactured and produced by people who were not working long hours, being paid cents, no benefits, and in an unpredictable, unsafe work environment. Everything I buy from Grove, I know, is produced by companies who have the same mindset. It was not long before I started venturing out from just cleaning products to towels, kitchen utensils, cleaning rags, laundry, etc. I have never been disappointed.
I actually never write reviews, as I often see them as disingenuous and easily manipulative, BUT I was so happily surprised with the quality of the items I bought in my last shipment, that I just had to write one.

TLDR: Grove is awesome. Buy their stuff.

Developer Response ,

We really love that you find value with our mission and are enjoying being a member of the Grove community! Thank you for the multiple versions of this fabulous feedback.

LOVE Grove but app issues

I’ve had the VIP Membership for the past going in 5 years… absolutely LOVE Grove & LOVE the products sold by Grove. Customer Service is fantastic. Sales are wonderful & often. Definitely suggest the VIP Membership even if you don’t plan on ordering every month, or even every few months, VIP Membership is still worth it!

I didn’t give 5 stars bc of an “items in your cart” issue I’ve been experiencing monthly for the past, 6+ months. I can add items to my cart, no problem. I can make the quantity of a particular item greater or back down to 1. The “slide left/right” options no longer work. Removing an item. Not possible either. I’ve contacted Customer Service at one point, problem was fixed, for about 2 log-ins. Then back to not being able to edit my cart besides adding new items & moving shipment date. And have been having issues I move my shipment date bc there are items in my cart I no longer need/want.

If it weren’t for this “issue”, glitch or whatever one might say is hall I would 100% give Grove a 5 star review. Not sure if other people are currently or have experienced this same thing or not so wanted to be sure to make my review. Wish my 1st review would be a 5 start, never tho, I maybe coming back to change 4 stars to 5 in the future. I hope I do ;)