Vacasa - Vacation Rentals 4+

The home was very clean, and the views were excellent. The check in process was not as described and needs to be updated in the description. I would advise to pre-print your parking pass and make two copies, put one on the dash when you get there and take the other copy to the first floor of the main building to get your arm bands. We were told that there is no longer anyone at the desk at the parking garage area anymore. One other thing that needs to be updated or fixed in the description, is the grill does not work on the balcony. We called the customer service of the property management and was told they would have someone out to take a look at it, but they never showed up. The home was in excellent condition and we will come back if it is available.

Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

I booked a 6 day vacation at the pelican beach resort for my family and I in Destin Florida through Vacasa. The good - the check in was easy, the location was good and the views were great. The bad - got to the room and there was black mold on the ceilings and walls I call vacasa and reported it and was told that they would move us to give them an hour or two to work out the details. At this point it is 5pm at around 7:30/8 pm someone from vacasa called and said they have found us a places at 2 different locations that would require us to sleep 2 nights at one place and the other 4 at another I told them that would be fine I was told to let them call me back with the details this is on a Friday night. Never got a call back Saturday rolls around nothing, Sunday comes and goes with me calling to no avail no return call, Monday morning at this point my son starts to have reaction to the mold so I call vacasa again I finally get someone that has no clue of the situation and said she would look into it and would call me back. We leave the room to get my son away from the mold while waiting for a call that never came. I go to the front desk and say something to them and was told to call vacasa that vacasa would have to handle it at this point I am very annoyed and frustrated. I go up to the room pack our bags and we cut our vacation short and went home. Just know this could be you and your family if you go through vacasa for your vacation.

Hello, we are disappointed to hear of the negative experience you had while using our services. We regret we do not have additional information to be able to look into this further. We aim to rectify all concerns as they occur and remedy any issues our guests face in a timely manner. We sincerely apologize for dropping the ball and hope we have a second chance to host you in the future.

We made a reservation in February of 2022 for the week of July 4th. The day before we are supposed to check in Vacasa tells us the home is no longer available due to a maintenance issue and gives us a refund. Okay, things happen, right? It’s not quite that simple though. We managed to find a place in the same area at the last minute through another provider. While we’re in town we notice that there are people staying at the home we had rented through Vacasa. Hmmmm, doesn’t sound like a maintenance issue to me. More like either Vacasa just decided to screw us, or the owner decided to lie about a maintenance issue so they could use the place over the 4th of July holiday. Either way, no concessions from Vacasa, just a refund and a ‘good luck saving your family vacation with less than 24 hours notice’.

Long story short, don’t trust Vacasa with you major holiday vacation plans as they or their property owners can just yoink your reservation out from under you and you’ll be stuck with whatever you can find if you’re lucky enough to find anything at all.

Hello. We apologize for the last-minute cancellation of your reservation. We make every effort to honor each of our guest's reservations, but there can be circumstances that mean we can no longer safely host a guest. In those instances, we work to provide an alternate home for the dates of the guests' stay, work with the guest to move the dates of their stay, or provide a full refund as available. We apologize for the inconvenience, frustration, and disappointment that this has caused and we hope to have the opportunity to host you in the future.