The Oklahoman News 12+

Needs work

I can appreciate that there is a lot to consider when building an app, but I really struggle to use this one effectively. For starters, customizing the UI for readability is extremely limited. I use the app on an iPad in landscape mode and the columns are not consistently sized. I would turn the iPad to portrait, but it would disconnect the keyboard.
Getting the gist of articles in the smallest column on the right requires me to open each article just to know what it’s covering. There’s plenty of space for advertising, but there’s no discernible section for providing feedback on each article, which is really important to me. Allowing for public discourse is a great way to engage readers and increase readership. It also gives the editorial folks an idea of what subscribers are looking for. Cater to your audience and subscriptions will increase. Without the option for public discourse people will be less interested in what is being published, and subscriptions will continue to decrease.
So, a complete overhaul of the UI is in order. If you can pull this off and make the app more accessible (customizable, intuitive, encouraging of feedback, AND equally useful to those with special needs), then you will have made a great app. What you’re offering misses the mark, but I’m looking forward to significant improvements.

Restore the replica version

For whatever reason, the replica (E-Edition) version was dropped with the last upgrade to the Daily Oklahoman. I’ve been a customer for over 50 years. I was even sent the paper when overseas. Since those times, I’ve seen the paper shrink twice in size, shrink significantly in content, drop the separate TV schedule and sky rocket in price. For the last several years, I’ve been reading the paper on an iPad since the paper doesn’t arrive until 9-10am. Now, you’ve dropped the e-edition or replica edition. Now it’s just scattered articles - news, sports, business - with no organized sections. Either restore the replica edition or I cancel my subscription, like everyone else seems to have done. PS - Your Subscription ladies, who talk to customers, are the most uncaring, rude employees I’ve ever spoken with. Graham Robertson The Village

If it ain’t broke, don’t fix it

Your recent changes to the digital paper is horrible. Before, I easily navigated getting the paper & reading it. Going from page to page was intuitive.
Now, I have to jump through hoops & have to restart loading it a couple of times, then never know what I’m going to get. The simple way of enlarging the type is gone. In the middle of reading the paper, sometimes it jumps to a mega enlargement & I can’t figure out how to reduce it. So I have to scroll horizontally to read it. The whole thing is so buggy that I’m sitting here angry from the git go.
The arrow to the next page sits so close to something in a right-hand column that I have to be extremely careful where I put my finger, or all is lost. I end up where I don’t want to be & start from scratch again.
I don’t know where you got your programmers, but suggest you try someone with more than a third-grade education. I’m seriously contemplating just giving the paper up…canceling my subscription.
Betty LaRue

Developer Response ,

Hello,

Thank you for using our app and providing your feedback. We have resolved the eNewspaper pinch and zoom issue you have identified, and your comments played a part in it. We care about our readers, and we work very hard to build the best news experience for you. Please email us at USATODAYmobile@USATODAY.com if you are still experiencing any issues.

Thank you.