t:connect® mobile 12+

I love being able to use my phone to keep track of my blood glucose and pump and CGM status. One suggestion for Tandem and the app developer: please add a time and date of last infusion site change; it would be more convenient than having to look at the pump history. Since my last review, I still like the app and would not want to be without it, but it’s not working right; I am having issues with not seeing the blood glucose graph or bolus tracking at times, and sometimes I see a portion of the app with a gray background. I close the app and reopen it, and sometimes it fixes it but not always. I’ve tried restarting my phone and that doesn’t help. Since my last review, still love the app, but it crashes intermittently throughout the day, causing me have to restart it. Today, it’s not been opening correctly, either a delay in starting or restarts in the mode where I have to click I Agree, then it circles, won’t open and I have to restart it again. It’s getting frustrating. Please fix it, thanks
I am editing my previous review due to recently (since upgrading to G 7) the app does not show the graph of my blood sugars or track the time in range; it’s as if its loses connection despite being on cellular data and background app refresh. I am frustrated with the app.

Thank you for this feedback and suggestion! We will document this with our developers for future consideration.

I’ve had this app several years now. Since updating to mobile bolus option I’ve hadnothing but troubles. It will not stay running. When I open the app it automatically closes out. I’ve tried rebooting my phone and closing reopening the app. It comes down to having to uninstall and reinstall the app, here lately almost once a week. It’s done it on last 2-3 phone software updates as well. I’ve not updated my phone and updated, makes no difference. Back in August when it did this it was not showing as running in the back ground but was draining my phone. My phone was so hot it hurt to hold it. When I opened settings to see what was draining it, this app was using 80% of my battery, but not showing as running in background. I went from 100% to 30% in 45 minutes with no other apps running. After uninstalling app my phone was normal again. Last time I talked to tandem in august they said nothing wrong with app. Well here it is April and I’ve uninstalled and installed several times and went without the app for periods of time hoping maybe the glitch would be fixed. To my surprise, it’s not. It’s been doing same thing for last 2 days, finally took back off my phone this morning. I’m beyond frustrated. I was so excited when the mobile bolus option finally came out. Just wish I could use it for more than a week (if that) at a time. Without having to go through the process of uninstalling/reinstalling and having to repair my pump every time.

We're very sorry to hear about your experiences and would like to be sure that this is reported and investigated by our Software Support team. Can you please reach out to us with these details at TandemCares@TandemDiabetes.com?

generally decent app, great to have when i’m wearing a dress/skirt and want to be discreet about my dosing and need a straightforward bolus. that being said, please add the extended bolus feature to this app! i use the extended bolus feature on my pump constantly, it’s a necessity because of how my diabetes is (can’t bolus too much all at once, but still need enough insulin to cover my carbs). i’d love to be able to be truly independent of my pump by using my phone. i’m sure (i hope) with the mobi coming out, the extended bolus/activity features will become integrated soon. at the end of the day, probably 99% of the time, i will use my pump to dose/check my insulin and glucose levels. if this app could become truly equivalent to the user experience of a tslim pump, maybe using the t:connect mobile app would become second nature to me. but not yet—so looking forward to future updates. thanks devs for all you’ve done so far, though, it’s insane that this capability exists now. you’ve done a fantastic service to us diabetics and i think being more realistic with our expectations can be quite a good thing — just use your pump if you want every single feature you’re accustomed to ! cheers to the ios17 compatibility

Thank you so much for taking the time to share your thoughts with us! We are always looking for ways to improve, so we will be sure to document your suggestions with our App Development team for consideration in future enhancements.