Liberty At Your Service 4+

Lived in LMH housing for 10 years (2 different bases). Lived at this particular house for 7 1/2 years. Maintenance and management ALWAYS friendly and willing to help! Wish products were better quality but for the high turnover of residents (except a few of us) the product quality/cost absolutely make sense. Really glad they have the APP now, but will still probably call for issues as needed. Have to get used to APP after all these years of calling but it’s pretty user friendly so far! Bummed our maintenance requests on the APP only go back a couple years and not the whole time we’ve lived at this residence.

I had a very difficult time initiating everything with the app and submitting my first request. (Dependents are not allowed to set up the account. So we are at the mercy of our extremely busy service member to jump through all of the start up hoops. This is silly. If the service member trusts their spouse to be on the lease, they trust them to initiate service requests.)

However, once we were able to get set up in the app, I have found it to be the best way to submit service requests. All service requests I made at move in were ignored and all requests I phoned in were ignored. However, this app creates documented proof that a tenant has requested service, therefore Liberty is contractually obligated to respond.

Also, proving photos in the app of the issue helps streamline the process. Take a photo of either the damage, or the model number of your appliance so the maintenance crew can show up with the right parts in hand.

This app is great. It would be better if the renter could view the information from the maintenance tech that fixed the issue. If it was something simple that could be done by the renter in the future they could refer back to previous work orders. Also, when I am not home and work is done I do not know if it is actually complete and can’t check status updates. If this was more of interactive app where notes could be left that would be great. Also more notes from the renter as thing change, just some sort of update to assist maintenance. Thanks!