WellStar Online Care 12+

I tried to use the service the other day to avoid going to an urgent care. I knew the wait time would be long, and I don’t have a problem with that given the Coronavirus situation and the drain on the healthcare system. My complaint/question is how, after waiting for 4 hours and going from 24 patients ahead of me to just 1—-and then suddenly the numbers started rising. When it got to 8, I was so frustrated, I just gave up.
Again, it wasn’t the wait, it was the number of patients getting ahead of me.
Do they look at your symptoms and put people ahead who seem more urgent?

Love the idea of this, but would like to better understand how this works.

I am a hospital employee in the rehab department and a mom of 3 who just came down with mastitis over the weekend. I can’t say enough how grateful I am for Dr. Ingrid Mixter and for being able to talk to a provider today! My other doctors are so overwhelmed with patients that I would have had to wait for treatment and miss work when we’re already short staffed or go to our ER for treatment. I am relieved that I can pick up my prescriptions and get better so I can be there for my own job tomorrow. Thank you for taking care of me!

Wellstar is the most flexible Healthcare System I ever encountered. It’s personnel are clearly mission oriented as demonstrated by the genuine caring manner and expertise on all contacts. The virtual appointment system effectively bridges the gap between my follow up care needs and the logistical challenges an out of town visit presents. The interaction I experience with my provider lacks nothing. I am so grateful to have this viable option.