Purdue Federal Digital Banking 4+

Easy to navigate and reasonably functional

Coming from the old pefcu app the current one is a massive upgrade. Services and features are easy to locate, and it makes managing my accounts and payments really easy. Being able to access account information like routing numbers easily is also a massive plus. My only gripe is that occasionally things feel unresponsive when something is working in the background. For example, when scanning checks after submitting them the app will hang for a moment while processing things, but the front end shows not indication of this so it feels like the app freezes even though it's working as intended. Other than small user experience things like that this app is excellent and a major improvement from how it used to be.

Authentication issues, but great when it works

Application has recently started having issues with face-id and login on my iPhone XR iOS 15.8.1. The app sometimes states digital backing isn't properly configured. Restarting the app usually fixes this error but then another problem springs up when entering 2FA responses. I choose “I don’t have access” to my account-linked phone number. ~I don’t want texts or calls when logging into my accounts. The Authenticator screen reloads twice then a third time when I click “I don’t have access…” I copy and paste my secret question response directly from my password vault but then get an error to contact member services. This usually results in being locked out of my account. At this rate, I’ll have to use a web browser instead of the app for all online banking. Hopefully, you can add an option for an OTP or Yubikey Authenticator in the future. Challange questions don’t seem to be working for me.

App was great for digital banking otherwise. Digital check deposit is amazing.

Old one better

Whenever I deposit a check, it’s hard to take a picture because the camera push is in the middle of the window. You almost always have to submit by pressing it twice. I went to bill pay her today and try to pay a Talbots bill and it would not come up. When I try and scroll through my bill pay your accounts, It gets stuck and I have to continually go up and down. It is this way on my iPad and my iPhone. I also don’t know why you didn’t make it appear bigger on both of these devices. Very frustrating

Developer Response ,

Hi, we're so sorry for the inconvenience. We're taking note of this issue with mobile check deposit so we can work on making improvements. Also, we are currently working on a new Bill Pay system with a better user experience. Thank you.