P.F. Chang's 12+

Huntsville, AL (Bridge St)

I was SO pleased with the service and meal we received a couple of weeks ago on our first visit! I have Celiac Disease so to find a great place that knows how to keep food gluten free is such a wonderful thing for me! We have eaten there about 6 times in 2’ish weeks - I can’t help myself. Today, for the first time, I was a little disappointed with my to go order. I called to just let a manager know. A manager named Greg came on the line, listened to my complaint and completely went above and beyond to make it more than right for me!!! I could not be any more pleased with how he turned my whole ‘sad’ situation around. I will definitely continue ordering this amazing gluten free food (Mongolian beef & fried rice) and supporting our local PF Changs! Thanks again Greg!!

Missing Features

The app is adequate at placing a simple order but lacks a way to put special instructions and/or deal with an issue. There isn’t a text field for special instructions and the pre-built options are too limited. There isn’t an easy way to deal with mistakes. Today I put in a delivery order and when it arrived they had forgot a couple items, I called to get a refund because there’s no way to chat with someone or put in for a missing item. The manager told me they can’t refund because the order is completed through DoorDash and I needed to contact DoorDash. I tried to contact DoorDash but the order isn’t under my account because it was made through the P.F. Chang’s app so there’s no way for me to talk to support because they require me to choose from DoorDash orders I’ve placed and that order isn’t listed because it’s through the P.F. app. I’ve sent a message to “contact us” on the P.F. app but they should have a system built in the app for these occupancies because they forget items often.

Developer Response ,

We'll look into this issue for you. Please send us a note at https://www.pfchangs.com/contact-us so that we can follow up.

Waits until checkout to notify you ordering unavailable

The app has everything in it. Went through and picked everything for my family order then was notified upon checkout that online ordering was “unavailable” at this time. I wish it would have said that prior to me putting in all my selections and information.