Partners Bank Mobile 4+

While some folks might be annoyed by the many types of questions being asked before receiving help when one is temporarily locked out of an account, I am comforted by the extra security steps Partners Bank takes.

I am not a fan of the new mobile app as it took away features I used to have that were very convenient. For example: I cannot change the date easily for my reoccurring bill pay like I used to be able to; with the bill due a specific date I was able to change the send on date easily in each month’s transaction... now I have to cancel the one for the current month and I have to re-enter the whole thing. Also, I cannot display my bank account balances via a widget to just have a quick view when I scroll to the right on the lock or home screen. Third, I cannot see the reoccurring bill pay to cancel it instead of having to cancel each month. Lastly, I cannot display the accounts in the order of my choosing we only have the option of alpha or by current balance, therefore I had to name my savings “Z Savings” to get it to show at the end. I wish these changes would be made to bring the app up to standard with the old app.

I tried for two days to remote deposit checks to my account. The pictures all 20+ were centered and completely readable, but the deposit was unsuccessful because “could not read the bank information on the bottom of the check! I needed to get money into the account to pay some bills but no one at Partners could help me! Obviously, customer service is truly lacking. Oh by the way they must have fixed their issue because the deposit I did today went through!