My Republic Bank 4+

Why did you all update to a new app? The old app was fine, lately since Memorial Day my balance has gone up over $500, and then gone down to negative -$300 and it does this every other couple of days. Now all of my transactions in the last 2 weeks say i made all of these yesterday and my account is negative again. I called my bank location in Media, PA and Ramona who’s usually nice hung up on me saying to call the 888 since they can’t do anything about it. I wasn’t speaking loud, or disrespectful and i was hung on up. I’ve been with your company 6 years almost and this does it. I no longer am going to bank with you and if this isn’t fixed ASAP I’ll call the newspaper, news, better business bureau & report you! These days you can’t get away with horrible business practices, social media will make sure of that. LUCKILY one other lady from a different place has said this has been going on non stop in the last 4 weeks and she will have “someone call me back” FIX IT ASAP!

We are so sorry for the troubles you've been experiencing and would love to help. Please call us 888-875-2265 or send us an email with your best contact phone number (no personal account info) to CustomerServicePA@MyRepublicBank.com.

So you changed the app in the summer, it’s now almost October and there are still constant issues with the app. Everyday I try to use card management it’s like taking a chance on whether the app with work or not. This app still has serious issues months later. I can’t tell you how many times I’ve had to go the republic bank to try and get these issues resolved. It’s always the same answer everytime too. I hate to be this person, I never even write reviews but this bank has been such an inconvenience. I had no issues up until this app was changed, none whatsoever. Again I hate to be a Karen and say things like “you just lost a customer” because I know you don’t care and it’s an entitled statement, but I’m sure I’m not the only person who will be switching banks because of this app. I hope you reconsider going back to the old app or changing this one because it’s extremely flawed. Sure technology isn’t perfect but I’ve had about 15+ instances over the past several months where I have had issues with this app. I tried waiting to see if they would resolve it over time as it was a new app but I see that won’t be happening anytime soon. Just beware if you’re considering switching to this bank that the app is no bueno.

Thank you for your message. We did go to great lengths to test and troubleshoot the new app but as with many new systems, there are some initial bugs and a learning curve. We are sorry to hear you're not enjoying navigating the new app and hope after some usage, you'll come to enjoy the format and features! Please call if we can help you with anything specific, as we are limited on this review platform 888-875-2265. UPDATE: please send us your name and best contact phone to CustomerServicePA@myrepublicbank.com and include that you are following up from an app complaint. We will have someone call you directly to make sure we get it working properly for you!

Republic bank is the former Commerce bank of New Jersey and was one of the best banks ever. when I heard that the owner was opening a new bank I am I mediately found out what the name of the bank was going to be and counted down the days until the bank was open. I made my initial deposit opening day. The app is easy to use has very few bugs and the customer service is top notch and number one in my book. Weather on the app or in person the customer service is a pleasure to deal with.

WOW! Thank you so much for being a longtime FAN. We appreciate your support and are happy you're enjoying your banking experience both in-store and via our App.