Segway-Ninebot 4+

This app was easy to setup an account with. The initial pairing and registration process with the scooter was fast and easy. On the day-to-day use the app is great. The dashboard shows live speed and power output (or input if your regenerating) battery temp, miles, time, etc. very cool! Just wish I could see live power info on the ninebot display instead of my phone but oh well! The app runs smooth, it connects to the scooter very very fast, almost instantly when I open the app! Although it’s a good app there’s always room for improvement. Being able to customize what your scooter dash is displaying would be a huge upgrade for customers. Personally I’d love to see live battery watts or percentage up there, not just speed. Let’s say your cruising flat ground and using 160 watts to maintain speed, the display could show “16” to indicate 160 watts or “43” for 430 watts. Then a little negative symbol to show if you are in regen braking.

First time user of an e-scooter. Purchased the Ninebot KickScooter F25 to commute 7 miles to work on city sidewalks and streets. Been using it for about three weeks now and I love it. Comfortable, easy to use, safe and fun! I travel 15 mph much of the way with lots of stop and go crossing intersections and navigating curbs. Love the automatic cruise control and the ease of disengaging it. Breaks are good. I have half charge remaining when I arrive at work or home. Takes a few hours to recharge to 100%. Took me time to adjust to their being an app on my phone and understand the need for it but it isn’t required to operate the vehicle. Now that I understand the app I love that too. Great job Segway!

My husband bought two Ninebot scooters for my birthday. We live on CA coast and thought they would be perfect for jaunts around town, for a variety of reasons. However, for a variety of reasons, this is not safe. Here are two:
The Ninebots do not go the advertised speed (20mph) and that makes them unsafe to take on the road. 20 km is as fast as they’ve gone—it’s NOT the same thing. Not being able to depend on the speed is a big deal. We would not have bought them if we did not think we could trust them to go as advertised.
The app does not stay connected to the scooter, and we’ve had issues with locking it and not being able to unlock it. We hoped to use it as alternative transportation to firing up our truck for small errands; now we have to take the truck to pick up the scooter/s.
From what other reviewers have said, the speed could be fixed via the app. As for the lock issue, If you’re going to sell a high end scooter, it would be smart to build a sufficient app to go with it. Disappointed in Segway selling a product that is far less than what they advertised.