CBNA Mobile Banking 4+

First let me say I love the new layout. I like the login page. I like how it logs you out every time you leave the app. I like that all the accounts and menu options are on the first page.

The one BIG thing I don’t like about this app is the lag in account updating. With the old app I was able to see a transaction seconds after I made one. With this new app, it seems to take hours. I like to know what’s in my accounts without having to add up my day’s receipts then subtracting from what the app says my balance is. Isn’t that the purpose of the app? To provide up to date data and control of your money? Fix that and I’ll love this app. Until then I have 4 days to still use the old app I can trust.

If I could leave no stars I absolutely would. I set up an external bank account to pay my car loan that I have through them and their process is to leave two small amounts in my account and enter them into the app to verify my account, they left 5 of them over 5 days, all of which didn’t work until the final day. Now a day before my bill is due and my account is finally verified, I can’t enroll in bill pay because it says my account isn’t valid, when it literally just said it was on my phone. You can’t pay on your phone, and you can’t pay on your desktop, so where are you supposed to pay? I spent 45 minutes waiting to talk to someone and this is the appalling procedure they directed me towards. If your bank cannot make technology easy, like literally any other company has done in the past 20 years, then don’t use it. Horrible bank and I do not recommend to anyone they have no idea what they are doing.

As an employee, I think this app is very user-friendly and easy to use. I really love how you can edit your preferred name. This is very important because I want to address the customer in a way that is most comfortable for them. I would say the most difficult thing is finding the eStatements that are now labeled as “Documents.” This can definitely be confusing for people. As a customer, the new look is very appealing and I love the new feature of adding external accounts. This has been very helpful for me personally. I love how you can message the employees with a question also. Great work with the new app, I love it!!!