Epic Elite 4+

When signing up for the Elite program is clearly says any show, any format, any time. They lie. This program, while still a good value, does not include showtimes for the XL format theaters.

Received an email today saying the New App is up and to download it. So I did. Just a blank screen when opened. Nothing works with their new app. So, I tried to contact their app support online… again a blank screen. Their own support website is down. Not sure what’s going on with EPIC, but they are losing me as a customer with failed apps, unable to purchase tickets in advanced, unable to reach anyone for help or answers, food violations at the local theater, and so much more. Why would I stay or give my business to such a poorly run and slowly failing company?

This app is in serious need of work, companies with far less resources have had better apps than this. You are limited to only selecting movies 7 days out and yet this is the only way to use the elite membership and there are further limitations with accessing any account functions. If you want to cancel your membership with the app good luck as it just times out and doesn’t work. Epic would’ve been better served just adding their membership functions to the already existing Epic Theaters app.