Lumino Health Virtual Care 4+

Absolutely brilliant.

Fast scheduling and response. Efficient and effective care. Respectful team. Really a great experience.

No support.

I have tried for 3 weeks to get a prescriptions filled to no avail. I was set with a virtual appointment. I cancelled meetings to attend and no one showed up.
I sent an update asking why no one attended a scheduled medical appoint and still waiting for a simple reply. Mind you these were for blood pressure and post cancer treatment meds. Having worked in implementation of healthcare systems globally this is worse than some developing countries I have worked in.

Developer Response ,

Hi, we are very sorry to hear that you were not satisfied with your experience with Lumino Health Virtual Care. Please contact us at sunlife-support@dialogue.co, we would be happy to review the issue encountered and discuss to ensure that you are satisfied with the next consultation. Sending healthy wishes your way!

All chatbots, no doctors

Designed to harvest health data and then deflect medical concerns. I have tried to connect to a healthcare worker supposedly accessible through this app that my employer pays for and I am always told to visit a local clinic, which doesn’t exist where I live, instead. Useless and a horrifying corporate creep into the Canadian health care system. Politicians are accepting money in exchange for our health and lives. The highest corruption.

Developer Response ,

Hi, we are sorry to hear that you were not satisfied with your recent experience with our platform. Please contact us at sunlife-support@dialogue.co in order to review your experience; we will be pleased to discuss further to ensure that you are satisfied with the next interaction with Lumino Virtual Care. Thank you.