Modsy Interior Design 4+

Took the work out of designing my home

I was so excited to redesign my living room, until I found out how much work it takes to do this! I was quickly overwhelmed by design ideas on Pinterest, furniture websites (i.e., Wayfare), not to mention planning for the fit and cost of a broad range of products. I was so over it, until, I remembered Modsy could do it all for me for a reasonable flat fee. My Modsy designer took the information I provided, on the app and through our phone call, and ran with it. She came back with a professional design in a few days (rush order is totally worth it) that made my vision come to life. Then, she made changes to the design based on my feedback in a day! I literally know it would have taken me weeks of information overload to come up with a design and still, it may not have been as great as the one my designer came up with in a few days. This is their expertise, give them a shot. I highly recommend Modsy to anyone excited about designing their home with no hassle.

Developer Response ,

Hi there- Thanks so much for sharing about your Modsy experience here. We are so glad we were able to help you tackle your design challenges quickly and conveniently.

Great design, HORRIBLE ordering

The technology platform and designer we worked with were amazing. The customer service, on the other hand, has been horrible. We ordered nearly $20K worth of furniture (3 separate orders) through Modsy. First, once our order was placed, we were then able to see the “real” delivery windows. The preview of the item in the design portal said our custom couch would be available in 10 weeks. After we checked out, it was updated to Feb. 2022. I know that COVID messed up supply chains, but at least advertise honest information and don’t waste my time (and your own designer’s time). We had to email Modsy several times to cancel the couch order and find a replacement. A few of our other pieces started to arrive, including our nightstands. Without even taking one out of the box, we could see obvious damage. We have now emailed and called Modsy customer service about 20 times over 2 weeks and have not gotten anywhere. No replacement scheduled, nothing on how to return this giant box containing a damaged table. Modsy only has 3 hours of customer service phone support per day, Monday-Friday. Time to staff up and actually help your customers, not leave them with broken furniture and a half-finished apartment.

To summarize: use Modsy for designing but DO NOT ORDER THROUGH THEM. Not worth the discounts they claim to have. Thanks for coming to my TED talk.

Developer Response ,

Hi there—Thanks so much for sharing this feedback. We agree that being upfront and honest about delivery windows is so important. Our team is working hard with our retail partners and developing ways to ensure all the information on your items are up to date before your purchase is made. Our company is growing quickly, and we're super grateful for the business, but it's made our response time slower than we'd like. We're hiring more customer service staff to improve experiences like yours more quickly and easily. We want to ensure your issues get resolved quickly and encourage you to write us an email at hello@modsy with the subject line "Apple review customer return" to get started.

Great concept, customer service needs improvement

BEWARE Modsy is not able to handle customer service requests right now!! They have their chat feature turned off due to high demand and aren’t responding to emails. I’ve been waiting for a refund for almost 4 weeks and still haven’t received it. Haven’t been able to talk to someone to push it through. They need to figure this out before I try them again.

Now the rest of the review: I had Modsy design 2 rooms for me. It was pretty easy to set up, and I like how it tells you what your style is based on you selecting various examples you like. The designer listened to my needs and made a few updates until it was perfect.
There is a huge selection of goods. However, they are overpriced. Other online retailers have similar items for much less. Do some shopping around before you purchase from Modsy.
A lot of their partners are experiencing delays with delivery. Many times the original delivery date was within a couple of weeks then it turned into many months. The items were easy to cancel and get somewhere else. However, canceling right now could be a challenge due to what I said in the beginning.