Duly Health and Care 17+

The doctors in my opinion are excellent, sorry to say the help that they had on the day of my exam the lady was very hard to understand,broken English couldn’t understand a lot of things that she was asking, who knows if I failed my test or not because I couldn’t understand what she was asking me.
The other thing is that my brother passed away in 2021 I provided a death certificate and letter of office and they refused to talk to me saying that they needed permission!!! They keep sending me a bill but legally the window for that has closed so after at least the eighth if not tenth attempt screw them, they have all the information but refuse to talk to me.

Since the change from DuPage Medical Group to Duly Healthcare, contact with the doctor’s office has become onerous with the central system screening all calls and wanting private information before allowing contact with the people in the doctor’s office. The email contact system is questionable because, while the email is addressed to the doctor, the screening process allows multiple people to read it. Understanding that the doctor cannot possibly answer each email sent, why isn’t there a contact list for the doctor’s nurses. Why am I receiving “Wellness Visit” solicitations from Duly in my doctor’s name when that was done in January? I am certain that my doctor is not initiating these messages. Is Duly really trying to increase revenue by asking doctor’s to provide unnecessary appointments?
Why does the website no longer provide historical charts of lab results? They were available before you changed the system and were very helpful in quickly viewing changes between test results. It made patients able to assist doctor’s in their health care by having reasonable questions about trends.

The Duly system has been in place for several months now and it has not improved. I am not sure if this is because of the new affiliation with North Shore instead of Edwards-Elmhurst, but I would definitely be interested in an answer to why things have downgraded since the change.

Ever since the latest update, no longer gives accurate information it has changed my medication dosages so that I cannot get refills accurately, I am redirected when I call to a person who supposedly does refills but they’ve change the dosage in their computers! I can’t believe this I have to spend $300 to come see the doctor to correct their mistakes? What kind of fraud is this are they gonna change their name again? I lost money when they were DuPage medical and now they’re doing and their app doesn’t work? I tried contacting them by phone and this morning on the app. They’ve made it so you cannot write a message to them without it being in a very specific category there is no “other“. I’m going to report them to the Better Business Bureau this is unheard of it’s bad enough with insurance companies but then when my own clinic does this how many times do I have to lose accurate data from them. I have a feeling a name change is soon approaching again and I will find out my total that I have compromised once again. There’s no way to talk to anybody in charge.