NJ E-ZPass 4+

Found two bugs

New user. I found two bugs: 1) if it is a rental car, the date/time fields are not operating properly. They are scroll inputs that you cannot override, yet you get an error message not accepting the input in the proper for the return. 2) I tried to add funds on my credit card and I get a “system busy, try again later” message.
Looks like a full usability / UAT testing needs to be performed on all use cases.

No Face ID or Minimum Balance Alert

This is my second review since downloading the app about a week ago, the initial problem I was having was my inability to sign in to the app once it was downloaded it kept timing out, that’s no longer a problem but it would have been great if the developers would have added FACE ID to be able to sign in quickly without having to remember, then typing in a password each time. Also it would be nice for the users to be able to set an minimum balance Alert notification that would allow them to add money to their account prior to reaching the Replenishment Threshold and money being snatched from your credit card unexpectedly.

Thanks for your response regarding signing in to the app using FACE ID be way of “Biometrics,” I had no idea what “biometric” is/was, maybe some people are aware of that but not everyone... i.e. “me.”

Are there any plans to add a feature to the app for the customer to be able to set an alert or notification when their balance reach a limit set by them so that they are able to add funds to their account prior to their credit card being charged?

Developer Response ,

Hi there, Thankyou for the feedback and suggestions. The app does already support FaceID. After logging in for the first time, go to More->Settings->Biometrics and enable it. If you device supports FaceID you will be all set. Reach out to us at NJE-ZPassAppSupport@conduent.com, if you want more help. Thanks again

Bullies

Ez pass is a bunch of bullies ...I was just in a dispute with them they could care less your situation. I have had a replenishing account for a decade no issues and my bank freezes my account for a fraudulent activity which unknowingly stops my ez pass account from replenishing. Instead of them being considerate of my situation they charge me $700 in fines after I was willingly paying the tolls I didn’t realize wasn’t getting taken out on top of that it’s year with a pandemic and financial issues across the country. But who is not getting affected is ez pass in new jersey they actually raised the tolls. Some people on the phone understood my situation but whenever it got to a manager they where very cut and dry on the amount they were going to charge me with no repayment plan option. One manager was even so rude to hang up with him because I was trying to explain to him my situation and he couldn’t understand why I was upset. Again I think they are bunch of bullys no compassion