RRH MyCare 17+

My provider was quick to get me in at the time I had setup my appointment. Her staff was very professional and great at getting my appointment moved along quickly & proficiently. When Alicia came in my patient room, she was excellent at answering my questions and helping me feel more relaxed about why I was there. Alicia was able to get my test results back in a very timely fashion which I appreciated. My experience with Alicia was excellent.
The negative…the building is very lacking an unappealing. I felt that the building looked run down and definitely needs updating from the outside. While waiting for my appointment, the waiting room was ok but I could see where the staff appeared congested in a small reception room which I was surprised for the size of the building. I also felt that the patient rooms which surprisingly there was only 2, were small and needed to be updated. Again, I was happy with Alicia & her staff but there needs to be a significant upgrade in the building.

There seems to be glitches from time to time. For example, Any from Dr. Sihng sent me informations packets or videos which I could not open. I remove medications I no longer take and it shows removed. But when I open page back up it’s still there. Messages have disappeared and reappeared from the doctors staff or nurses. I could not video chat the only two times I had an online o appointment via video. Neither could Amy or Dr. Pertraglia. I get notifications in my email that I have a message. Go to page/my app and nothing is there. Doctor Kalia is still listed as my doctor and facet joint shots or whatever l they are called, that Dr. Kalia a ordered is still on my main page. But, he not longer is with Rochester Regional from what I was told. He still shows up as working at Rochester Regional as well so it makes me question if he works there still or not. Really, I’d give the page a 1 with all the trouble I have. However, before I do something like that I feel I should give you time to fix first.?I do realize sometimes these things are out of your hands. But somebody from offices connected to Rochester Reginial pays for this. Thank you for the oppertunitu to let you know these things, understanding, and for reading.

I enjoy having the app and love the convenience of seeing my records, tests results, appointments and medications list when I wish. For me it is very convenient as I see a about 4 different medical specialists, besides my PCP, and I forget to bring a list of my medications every time. So, I open my RHR app and access my medications lists with doses, and frequency per day. I also have the name and address of all my doctors, records and test results at my fingertips. I highly recommend it, specially if you, like me, forget things and see more than one doctor.