ALHOSN UAE 4+

Al Hosn is grey despite all the requirements met for green pass

I’m a tourist from USA and I installed al hosn app upon arrival at Abu Dhabi airport. I have submitted my 2-dose vaccine certification (pfeizer from USA) and got a negative PCR test result at the airport. The app shows both my vaccine and PCR test result but it reminded grey the entire time of my stay at Abu Dhabi for 28 days. I called the 800 number multiple times but didn’t get any real-person answer ( it’s a machine answer) . I went to the al hosn website, I asked the guards at the mall who refused to let me in due to my grey status. Nobody can explain why I remained grey even though I have my vaccine and negative PCR test result every week ( 4 tests since my arrival). It’s not user friendly . I didn’t receive any help with this app during my stay at Abu Dhabi and cannot go inside the malls or restaurants. Very frustrating situation.

Horrible system

After taking two doses of the vaccine, the app only reflects one shot. I’ve called on multiple occasions however they put blame on other health authorities however the other health authorities have issued correct vaccination certificates. I’ve spent my hard earned money on PCR tests to enable myself to go to Abu Dhabi however cancel because the Al Hosn app won’t turn green. Why implement a system for all of Abu Dhabi if the system is incorrect. Get the bugs fixed before hastily implementing this app. Extremely frustrating. The UAE economy is missing out from people not being able to attend events when proper precautions are taken by the users however the app doesn’t reflect reality. The app will show I’ve had a recent PCR but guess what…still gray.

Developer Response ,

Sorry to hear that. Kindly please send the detailed information to info@alhosnapp.ae, so that we can follow up and fix the issue.

Not getting one time password.

Been trying for 3 days to get the app to accept my phone number. I’ve inputted the Unified ID I got at the airport and my cell number. Says input the one time password. Never showed up regardless if I had WiFi on or off, cell data on or off, and cell roaming on an off. I know my phone is working because I’m getting texts from the USA but I haven’t been able to get past the verification step.

Email support hasn’t responded either. Only here for 2 more days so I don’t think I’ll ever get it to work unfortunately.