Lead Center 4+

I’ve been working with it for the past few months and honestly the app could be so much better.

App is glitchy, you need to refresh a couple of times to see messages or transcripts, it automatically scrolls up when I’m looking for a client, it deletes messages when I go outside the app to double check information and the app won’t ring or notify calls sometimes.

Then if the call glitches you have to go to the desktop site to go online again, or you could also delete and reinstall the app so it can work again.

Wish you guys could fix the UX and bugs on this thing.

We’ve used lead center for some time. The app isn’t really that great. It’s laggy, kicks me out when I go to read texts, I have to log out and back in constantly to get the function I need. Another thing is I can’t answer website chats from my phone…. Then this week our system glitched and we haven’t been receiving calls for three days at least maybe more errors throughout the time with them I don’t know. It has literally cost my company thousands of dollars. When we initially signed up for call rail we didn’t have any issues. They up sold us after a while on lead center and it’s not worth the money. If you use them just stick to the basic because if this happens to you it’s going to p!$$ you off! They also don’t know why it’s giving errors. I’m super patient and really reasonable as a person and I don’t write bad reviews but I has cost me a substantial amount of money at this point and I have a bunch of angry customers. So if this keeps someone from
Using lead center specifically not necesssril call rail we didn’t have issue with Call rail and will be switching back immediately.

Overall this app is extremely glitchy. I use call rail because I’m pot committed at this point, and overall it serves is purpose (multiple routing numbers can be managed in one interface. I use call rail for multiple purposes, but this review is for the lead center app.

1. Managing 150 rentals general call numbers
2. Multiple mailers and lead generation marketing (10-20numbers).

Calls:

Biggest issue is that even with the app open I will miss calls or calls don’t get routed to my phone.

Caller id is very rarely correct and you cannot update it in the app

Transferring calls people can get stuck in an endless loop where you can’t find the call.

Texts:
Next issue is notifications for texts. You, almost always, have to swipe or refresh the text log to see incoming messages, and even then I have to sometimes close out the app and restart it.

More than once myself or another agent responded to a customer because we couldn’t see that someone else had already responded.

Searching for old texts or conversations is almost impossible in the app. They get buried or removed or just can’t be found, even though you see them on the desktop app.