MyNovant 4+

It should be noted that I am very annoyed right now because I’ve been trying to fill out the long medical history info for visit with new doc and it has signed me out three times…and erased all the info when it does. There should be a way to stay signed in. I know it can be done because I don’t have this issue with Carilion MyChart.

Besides that, it’s great. It has proven to be a very effective way to communicate directly with docs and being able to review my own labs and imaging. I’m one of those phone-phobic introverts who hates talking on the phone, and I’m sure I’m not the only one. If only they would fix the auto-signing out issue, I would give it a solid 4.5 stars.

Hi - Thanks for providing feedback and we are sorry that you seem to be experiencing difficulty setting up your MyChart account, which we provide access to after signing into our MyNovant app. The safety of your patient information is of the utmost importance and should not be a source of frustration. If you are still having trouble with account set-up, please call our MyChart Patient Support Line at 1-844-2NOVANT (844-266-8268) and we will be happy to guide you through the process. We are always here to help.

I am not able to switch my user between shared profiles, and all of my options have disappeared in the menu bar. I would contact customer support instead of writing a review, but it is impossible to find a contact number or email to get ahold of them. I also can’t find the “Novant Health” app that my wife uses. Hers seams to be much more user friendly, but it is not available on the App Store.

Thanks again for providing your feedback on 6/4/21! As we had previously responded, the MyNovant app has replaced our legacy Novant Health app which has been removed from the App Store. We wanted to let you know that we just released a fix (v1.6.4 for iOS) to the navigation header and you are now able to see shared profiles to switch between your profile and theirs, and still navigate from MyChart back to MyNovant. Please don’t hesitate to reach out to our support team at MyNovant@novanthealth.org if you have any other questions or concerns.

Novant is by far the best! In 2019 I battled lymphoma with another hospital. They never kept me up to date with anything.

In 2020 it came back. I was a wreck. I had test after test done and blood work every day. I downloaded the app and I see the results (most of them) the same day. Some requires longer. I could easily access everything while going through treatment. I kept up with it especially when I was worried. My husband was able to use the app with ease through the whole process. It’s been 3 years post treatment and I still love it it connects with my drs and I can easily send a message to them. They would reply fast.

Their new update was confusing at first but I quickly figured it out and I think it’s better. It’s got it’s flaws but I really love it.
All in all. I would recommend this app and novant to anyone. I’m alive thanks to them! 😃

We are elated that you are enjoying the app! Thank you for taking the time to leave a 5-star review. We’re working hard every day to improve your experience - please let us know if you have any suggestions by emailing us directly at mynovant@novanthealth.org.