Ascentra CU Mobile 4+

Good for everything but credit cards

It works well and has most functions i would need from my bank accounts. I really like the budget/financial tools but am really disappointed that it doesn’t like to the credit card as well. It used to but that function stopped after a few months of use. Other than that, it meets most of my needs.

Not accurate

My biggest complaint about this app/service is that the balances don’t automatically adjust to the new balance after u do a transfer or pay you’re credit card. It’s very frustrating and inconvenient. Doesn’t leave me with the satisfaction that I actually paid anything.

The second complaint which also ties into the first is the spending pie chart . My husband thought this was a great tool but he felt financially stressed for a while about how much money we were spending. Until one day I was looking at mine and noticed it was calculating double charges which initially had us scared we were getting double charges all over the place and things we didn’t remember buying. I have a daughter in College attached to my profile but in a separate account and her charges were showing up in this pie graft as well as double charges in my personal credit card. It’s very confusing inaccurate and doesn’t help at all once again it doesn’t auto adjust correctly to reflect the real amount spent 🙄

Developer Response ,

Hello! We understand your frustration and how that could be stressful. The credit card transactions double posting in Financial Tools is an issue and we are currently working with our vendor to resolve it as soon as possible. If you’d like to speak with a representative about this, please call us at 563-355-0152 ext. 2. Thank you for your feedback and have a great day!

Best banking app

Our bank has done a wonderful job finding out what the customer needs and providing that on the mobile app. They are always looking for ideas to improve the app and provide better service. I have never felt like this app was lacking and the updates make things that much easier. With the app, and also the text service, I always feel safe and informed of what is going on with my accounts. Thank you Ascentra, job well done.